The player from Finland had deposited $104 and received a 50% bonus at BetFury Casino. After he had completed the wagering requirement, his balance had been $400, but the casino had deducted $325, leaving him with only $75. The player had claimed that the casino had not informed him about this term. His account had not been verified despite being registered for over a year. He had argued that the bonus terms had not been clearly communicated when the bonus was offered. However, we found that the term had been clearly stated in the casino's terms and conditions. As the player had agreed to these terms upon registration, and the casino had acted within its rights, we had rejected the complaint.
BetFury Casino - Player's winnings have been confiscated due to unclear bonus rules.
Amount: 325 ₮
BetFury Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
I deposited $104 activating 50% deposit bonus with 40x wagering requirements. When I completed wagering I had about $400 on the balance, but the casino seized $325 leaving only $75 on my account applying the term:
The maximum amount of bonus payout to the main balance is х1.5 from the initially accrued bonus. In case the bonus balance is more than х1.5 from the initially accrued bonus, the rest of the bonus balance will be deducted in an attempt to claim the bonus to the main balance.
My complaint is that this casino did not inform me about this rule when was offering the bonus and moreover the information on their webpage is misleading saying that bonus balance can be withdrawn when wagering requirements are completed. See the attached screenshots as the proof. I claim my legit winnings of $325 which were seized.
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8 months ago
Hello slotsninja,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFury Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Was this the first ever bonus you used in the casino? When was the last time you spoke to the casino and what was it about?
Please note that the term regarding the maximum win from the bonus is clearly stated in terms and conditions therefor, everything was paid out correctly: https://docs.betfury.io/bonus-system/welcome-bonuses
Looking forward to your answer.
Regards,
Nick
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8 months ago
I think my account is not yet verified despite of the fact it was registered there more than a year ago. I was chatting with their support when my balance was seized and they were referring to the clause of their terms to justify the theft of my money. I admit that they have this clause on their website, but my claim is based on the fact that when they offered the bonus there was nothing to point to those terms. I have attached screenshots where you can see how the bonuses are offered on their website, where you cannot see any link or warning about those terms. Moreover, their FAQ about bonuses says opposite that any wagered bonus can be withdrawn. It was not my first bonus received at their website.
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8 months ago
Hello slotsninja,
The term is clearly stated there all along. By registering in the casino, you agreed to their terms and unfortunately it is not an excuse if you did not read them.
As the casino did everything correctly, the complaint will be now rejected.
Please be sure to always check the casino general and bonus terms before registering or claiming any bonus there.
Regards,
Nick
