BetFury Casino - Player’s account blocked due to alleged multiple accounts.

My account was blocked due to multiple accounts, but I only have one. I tried to make a test withdrawal on the platform to see if I could trust my time and money to the casino; however, I canceled the withdrawal because it was taking too long. After that, I tried to access the site and was blocked. I contacted support, and they said the reason was multiple accounts. It seems to me that there is a serious evaluation error on the part of the Betfury system. That said, I recommend being cautious if you are considering investing time and money in the casino. You could lose everything without a concrete reason and have no recourse. By far, the worst casino experience I’ve ever had, feeling of injustice

Hello willcpnd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFury Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much was your casino balance when your account got closed? Does anybody else from your household own an account in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified since 06/06/2024, my balance was 5.86 usdt the i tried to withdrawl 0.86 usdt so i got 4.50 usdt because 0.50 usdt going to fees. 4,50 usdt my balance. Only i have betfury account in my house. Last time i talk to suport to review my account block, before this only talked to telegram group administrators to know how to connect Discord account

Hello willcpnd,

Can you please forward the communication between you and the casino regarding the account block to nikolas.b@casino.guru?

I no longer have access to my account, so I don’t have the chat. They could check my IP to verify that I do not have more than one account; however, they only seem to block accounts. In any case, I do not intend to use the company's services and do not recommend them

Hello willcpnd,

The chat isn't as important as the e-mail support which you can still access anytime. Can you please forward that?

Ok, sent

Thank you willcpnd for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, willcpnd,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we will wait for the casino's response, can you please provide me with the information on how you found out that your account was closed for multiple accounts since it was not clearly stated in the email you received from the casino?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BetFury Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked and disputed funds confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Dear Branislav and willcpnd,

The user in question was indeed blocked due to the suspicion of creating multiple accounts. Upon reviewing the technical data associated with the user's device, we found that it matched with another account. After a thorough analysis, we concluded that this account was likely part of a multi-account scheme, which is a violation of our terms and conditions, specifically paragraph 4.1.9, which strictly prohibits the creation of multiple accounts.

It appears that this account was created to take advantage of our Cryptodrop offer and gain additional benefits through the use of multiple accounts. As a result, the account has been banned.

The funds in the account have been frozen, as they were obtained entirely through bonuses from the Cryptodrop activities and other activities on BetFury. The user has not deposited any personal funds into the account, nor have they incurred any financial losses as a result of our decision.

We are committed to fairness in our decision-making process. However, if the user believes that the decision was unjust, we are open to reconsidering the case.

We note that the user has partially completed the KYC process. If the user is willing to complete the full KYC process by providing the necessary documentation, we are prepared to review the possibility of unblocking the account, provided that the information supplied is accurate and consistent with the KYC records on BetFury.

To proceed, please contact our risk department at risk@betfury.com for further consideration.

We believe this offer is fair and remain committed to working with our users.

Thank you for your response and the explanation, BetFury Casino team.

Dear willcpnd,

Can you please confirm you did not make any real money deposit to your account and that the disputed funds represent only funds from bonuses and activity at BetFury Casino without any real money involved?

Although I have not seen the data from the casino yet - it looks like you possibly used the same device with more than 1 account at the casino. Can you please confirm you used more than 1 account at the casino on the same device? Online casinos have tools to identify such things and data matches between casino accounts, so it makes no sense to hide anything or deny it after the casino already partially informed us about this fact.

However, as the casino representative mentioned - if you think the casino's decision was unjust, you are able and willing to complete the full KYC process by providing the necessary documentation, provided that the information supplied is accurate and consistent with the KYC records on BetFury, they are providing you with another chance. You should contact the casino in accordance with the instructions above, via the provided email address.

So, if there were no multiple accounts and you think the casino's decision was unjust, can you contact the casino using the email address mentioned and let us know about the progress?

I confirm that I did not make any deposits; the mentioned balance was obtained through the AirDrop. However, this is not the issue; I am not disputing the funds but rather the unjust suspension of my account. I do not have other accounts on the site; I only have one account registered with this email. What other email and user am I supposedly using? I have something in mind that may have caused this issue. When I attempted a test withdrawal, a verification code was generated, but I did not complete the action. I then tried again, and another code was generated. If I am not mistaken, the code 2FA should be unique, and there might have been a conflict. I have recorded both codes that were generated. I will contact the casino.

Obs: It cannot be considered a free credit, as I spent a significant amount of time completing social tasks and actively playing the AirDrop game.

Thank you for your response, willcpnd.

Can you please look at my previous post once again, especially the last 2 parts of it, and answer my last question?

Already contacted the mentioned e-mail, now im waiting for the kyc verification. Will update you when some progress are made

Great. Thank you very much for the confirmation.

We will wait for updates.

The verification has been completed and my account has been unlocked.

What great news, willcpnd!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved (only the account block, as you mentioned above), I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Thank you very much, Betfury Casino team, for your help and cooperation!

Best regards,

Branislav, Casino.guru