Betfred Casino - Player was allowed to make deposits.

Hi there

I recently used my partners account to deposit funds and play but I registered my bank card to make quick deposits.

I am registered with gamstop I'm shocked that 1. They did not pick this up as it's my name not the account holders name on the casino. 2. The account holders address is different to my card address so no clear checks have been done. Why are casinos allowed to get away with this.

Dear Shane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have created an account at this casino and you are also registered at Gamstop?

Have you tried contacting the casino regarding this issue?

Have you made any deposits with a payment method issued in your own name?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Shane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good morning

The account was registered in my partners name I then logged on into her account and deposited using my debit card which is on my name and nothing to do with her

Thank you for your reply, Shane. Please note that if the casino account belongs to your partner, they should always be the one who has access to it. You have breached 2 main online casino rules by this - you accessed an account that hasn't been created in your name; and deposits in each account should only be made by the owner of that account, which in this case is your partner.

Unfortunately, technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested.

Since the casino has no way of knowing who is accessing the account and who is depositing, you couldn't be stopped or blocked, therefore we cannot punish the casino. I am sorry, we would really like to help you, but it is impossible for us this time. I can only recommend that you do not use someone else's account and never make deposits to such accounts to avoid situations like this in the future.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Dear Shane,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.