The player from the United Kingdom withdrew £1,500 but only received £500. For a week, the casino claimed their system was broken and hadn't processed the remaining withdrawal, despite a 72-hour time frame. The casino ignored emails and repeated promises of prioritizing the issue. The complaint was rejected due to a lack of response from the player, which prevented any further investigation or solutions from being pursued.
Betfox Casino - Player is struggling to complete the withdrawal.
Amount: £1,000
Betfox Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Withdraw 1500, they reached my account and sended me 500£ and now it’s been a week how they just talking shit that theirs sistem is broken and they can’t approve the withdrawals, the time gap is 72 hours it’s been a week, ignoring emails, and the same phrase " we will give you a priority" Where is that priority may i ask? I will sue them on Monday if i don’t receive my money today, that’s not a joke there is regulations and rules they do need to watch as well as us.
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3 months ago
Dear brigitat,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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3 months ago
Thank you, brigitat, for your understanding. I will check back with you next week.
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3 months ago
Dear brigitat,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
