BetFlip Casino - The player's complaining about the wagering requirements.

i made deposits onto Netflix and lost my money then on the last deposit I put £200 in and got a £40 bonus. As in attached form you can see the help on live chat state that I only need to stake 10x amount deposited aswell as bonus amount. So this would be £2,400. I have staked over £2,600. And when I go to withdraw it says I can’t because active bonus in place which is false. I want to withdraw my money, and even if they wanted me to stake more I can’t because I’m limited to £10 bets at the most.

Hello Steven,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with BetFlip Casino. Please allow me to ask you a few more question before we would move forward in the case.

Did you ever withdrawn from the casino? Is your account fully verified in the casino? Can you follow the wagering requirements of the bonus within your account?

Please note, that we are mainly dealing with casino related issues only as we are not qualified to help out with anything sports betting related. However, if it will be clearly a bonus related issue, we might be able to help you out but can't promise anything until we know more about the case.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Dear Steven,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.