The player from Brazil has a pending withdrawal for 3 days and has not received his winnings. He notes that support has become unresponsive and mentions multiple complaints about non-payment from other players.
I have had a pending withdrawal for 3 days without receiving my winnings. I sent a message via email and the 24/7 support has disappeared.
There are numerous complaints on the "Reclame Aqui" website in Brazil.
They do not pay anyone.
They keep offering promotions without paying any gamblers.Dear pauloalves748,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela