BetdaVirada Casino - Player's withdrawal delayed by Betdavirada.

It's disheartening to see what's happening to us, the customers of the betting houses, some of which have legitimate credibility, and others of questionable integrity. It's a shame that there isn't stricter oversight in place yet.

I placed a bet with Betdavirada and won $203.17, which I have yet to receive. It seems as if this company can't or won't adhere to the proper rules.

They evade discussions with a variety of tactics.

1. They get you to take a selfie with a photo and never respond.

2. They close the chat.

3. Their customer support responses are the same for all complaints.

4. They make a fool out of you.

Hello salustiano080,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetdaVirada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, good afternoon, these are recurring negotiations since 11.01.24, there have been several attempts to reach payment agreements via chat and support from betdavirada via email, where they do not respond and there is no response between means, there are elements that even prove cases of means of fraud and what we are noticing with several complaints in the complaint here where customers have not been paid for more than two months without transparent support, there is still no means of controlling the houses but someone should take severe action and take down the platform immediately due to precautions where the bettors could be spared this loss, I believe that the customer's purpose when betting on a platform is credibility and trust, but as they are a betting house there is a trust in terms that ends up generating losses for customers.

Hello salustiano080,

As the recommended time frame will be due this week, please let us know by Friday if there's been any update in your case. If still not, we will try to intervene.

It is unfortunate with several complaints in the complaint here betdavirada does not make payments and sends repetitive messages to customer support.

A way to trick customers.

Hello salustiano080,

Can you please advise if there's been any update with the payment since then?

Dear salustiano080,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, good evening, so far you have not heard any payment from any of the bettors.

Yours sincerely

Thank you salustiano080 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Please note that if your issue is anyhow related to sports betting, we will be forced to reject the complaint as we only deal with casino issues.

Wish you best luck resolving it.

Regards,

Nick

Hi salustiano080,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear BetdaVirada Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thanks.

The bet since 11.01.24 has not been paid.

The excuse now is the documentation and it has been more than 30 days since I sent the email, responding after 30 days.

Lack of respect for customers.

Dear salustiano080,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaming-curacao.com or via the 'Contact' button found on their website https://www.gaming-curacao.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia