Betcoin.ag Casino - The player's self exclusion was ignored.

HI about a year ago i lost about 200k there.

At the 80k mark in loses I requested to close my account forever and it was never done and was able to keep going until i lost 200k.

At the time I was unaware that I can seek help for the matter so I asked to close my account again and left it at that.

Just yesterday I tried to login and it let me right away and this lost another 5k euros worth of crypto.

I should not have been allowed to play. I mentioned having a serious gambling problem and how it leads me to suicidal thoughts.

I voiced my concerns and told them I should get paid back for my losses yesterday and at least a little part of the 200k from the past.

Instead of getting an answer they closed my account and never replied.

I need help please -

Hello Daniel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betcoin.ag Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you close your account for the first time? Was it account closure or self-exclusion? Did you mention back there that you have gambling addiction? Did you e-mail them the request or you used the live chat for it?

Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

The complaint was closed on the player's request.