BetCoco Casino - Player's withdrawal is delayed.

Hi

I registered in that casino upon looking at CasinoGuru reviews on this site and even though in the beginning all was good , when I requested a 900euros approx withdraw , they haven't confirmed my withdraw request for 15(!) days already.

When I contact their chat , they keep saying that their tool has delays and I know for a fact that they don't pay ANYONE.

This is the biggest scam I have ever seen in Casinoguru and since I only registered there upon finding out about this site on your site , I thought it was appropriate for me to let you know about them REFUSING to pay my winnings and maybe you could help me out.

Keep in mind that my BetCoco account is FULLY verified and there isnt a single document that they have requested and I haven't sent it to them.

I deposited around 700euros WITHOUT any bonus wagered them on normal odds (above 1.70 odds all my bets) , I reached my balance at around 2.7k , then I lost most of it and now I requested a withdraw of 900euros.They are not planning on giving my money that's for sure.

Hope you can help me resolve this.

Dear Nikolis0502,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised in more detail why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Do I understand correctly this is your first withdrawal in the casino?
• Did you play any casino games in the casino, or were your winnings accumulated only by betting on sports?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Nikolis0502,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.