Betclic Casino PT - Player’s withdrawal has been delayed.

On 01/07/2024, I made a withdrawal of €27,350.00 from the Betclic platform; however, this amount has yet to be credited to my account. I have contacted Betclic multiple times, but they have not resolved the issue. They claim the transfer was made, but it is not reflected in my account! I have sent my bank statement, and Betclic can verify that the amount was not credited, yet I still haven't received my money! Betclic is a scam! They are not solving the problem.

Dear Pipinha2000,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the KYC verification?

Have you made any successful withdrawals before?

Have you requested the casino to send you a document with transaction information that could be sent to your bank to check the status of the payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, the checks on the account are all correct, I've made several successful withdrawals before, it's only the withdrawals of this amount that haven't been paid out.

I showed the documents they sent me at the bank, and the bank says that these transactions never entered my account or the bank!

Net lixo didn't even pay me and declared the case solved, this is ridiculous to deceive users!

I've already sent the account statement, and they could already check that the withdrawals haven't been credited!

Please forward me all the communication between you and the casino customer support that could be important for the investigation of your case at veronika.l@casino.guru. Include all the other relevant evidence as well. Thank you.

I've already sent the e-mail.

Thank you for your email. Could you please send me the bank statement for your account ending in 70042 from 1 July up to today at veronika.l@casino.guru?

Dear Pipinha2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.