Betchaser Casino - Player’s struggling to complete account verification.

While before I make a deposit I asked in an email if my account has been identified and they said yes ... Now they tell me I can not withdraw because it is not registered ... And they asked me for a proof of address in English you do not give me .... At least the money I deposited to get back

Dear Εγη,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked with a live chat agent. Please see below the transcript:

"Hi, I found this in your T&Cs https://www.betchaser.com/terms-conditions:

With the first request for a withdrawal the User must enter valid passport or Personal ID details, exactly as it appears on the document, in the language of the country that issued (or in the case of foreign documents – in English)."

If a document is in Greek, I need to translate it to English? Thank you

Hello. Thank you for contacting me.

Excuse me, all the document is in Greek , there is no English version of the details ?

Geek only :(

Please hold on a moment

Thank you for waiting , unfortunately it's not acceptable , it should be in English as well

and it can be translated or translated and verified? What would be accepted?

Thank you for waiting , please be informed that if it's a formal translation it can be accepted

formal translation, meaning Apostille too or notary only?

Please upload it with a formal translation and it will be checked by the relevant team.

Thank you very much Mike for your help"

Unfortunately, you need to translate the documents and upload them to verify your account. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Eventually with Polla they told me that my account was verified but it was not accepted says the withdrawal from my bank ... I contacted them and they told me that I will request a withdrawal again in the same way as I did before .... I do not know everything but things tell me ... First I verified my account, they finally told me to do it without doing any translation, only with an ID, now that my bank's supposedly had an issue ... I made a deposit in the same way .... I am worried I am not a monkey company

I was told that the bank rejected the request and to request a withdrawal with ecopayz I made it invalid again they told me to deposit a symbolic amount .. I did it .. Now again invalid I do not understand

Thank you very much Εγη for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much for everything, after a lot of inconvenience, they put the money in ecopayz ... Finally good

Dear Pagare 4,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli