HomeComplaintsBetboro Casino - Player’s account has been blocked.

Betboro Casino - Player’s account has been blocked.

Black points: 279

Amount: €2,000

Betboro Casino
Safety Index:Low
Submitted: 12 Dec 2020 | Unresolved : 04 Jan 2021
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

3 years ago

The player from Mexico had his account blocked without further explanation. The complaint was rejected as the casino did not respond to us.

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Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
3 years ago

Dear Gustavo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past? Could you please advise how long ago you have registered your account? Have you received your refunded deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Public
3 years ago

Hi,

I registered in September and deposited only once and received a welcome bonus. Yes, I won with welcome bonus. My account was verified after the win. My deposit 100 euro was returned

Thanks

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3 years ago

Thank you very much, Gustavo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Public
3 years ago

We will now try to contact the casino to ask them to join here and help you resolve your issue.

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3 years ago

We haven't receive any answer from the casino yet. Please note, if we won't get respond within the next 10 days, the complaint will be closed as unresolved which could lead to casino's rating deduction.

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3 years ago

We are now closing the complaint as unresolved as the casino did not respond to us within the given time. I'm really sorry we could not help you more. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

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