The player from the Philippines had experienced a withdrawal delay at the online casino. Despite a previous history of successful deposits and withdrawals, and an already validated account, their withdrawal from November 13, 2023, had not been received. The casino claimed that the withdrawal was processed on December 7, 2023. However, the player had not confirmed receipt of the funds. We had extended the response time for the player, but due to lack of response, we were forced to reject the complaint.