HomeComplaintsBetBoom Casino - Player’s withdrawal is delayed.

BetBoom Casino - Player’s withdrawal is delayed.

Amount: $106

BetBoom Casino
Safety Index:Above average
Submitted: 04 Dec 2023 | Case closed : 25 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from the Philippines had experienced a withdrawal delay at the online casino. Despite a previous history of successful deposits and withdrawals, and an already validated account, their withdrawal from November 13, 2023, had not been received. The casino claimed that the withdrawal was processed on December 7, 2023. However, the player had not confirmed receipt of the funds. We had extended the response time for the player, but due to lack of response, we were forced to reject the complaint.

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11 months ago

Hi There,


Please assist me in resolving my problem; my last withdrawal was on November 13, 2023, and I have still not gotten my money. I've already made a lot of deposits and withdrawals, but there's been too much delay this time.


I play at the casino for a while and my account is validated. 



The support agent told me to wait more than 24 hours, however the withdrawal was made 23 days ago. Please see the attachment below.


Best,

Carl

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11 months ago

Hello WoDOTA669,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBoom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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11 months ago

Hi Nick,


I appreciate your response. My account was verified since July 25, 2023 and I removed the bonus hence I'm aware of the consequences of bonus. Yes! I used real money, I deposited using Binance. I hope this information helps!


Best regards,

Carl

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11 months ago

Thank you WoDOTA669 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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11 months ago

Hi WoDOTA669,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.


Dear BetBoom Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

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11 months ago
Translation

Good afternoon I don't understand why the user hasn't responded yet. 12/07/2023 18:11 106 USD were withdrawn.


Check with the client whether he received the funds?

Automatic translation:
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11 months ago

Thank you for your reply, BetBoom Casino.


Dear WoDOTA669, would you please confirm if the money was already received by you?

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11 months ago
Translation

Good afternoon If the funds were not withdrawn, the client would write again.

Please close the complaint, because you have to wait 4 days for a response and then close it again anyway.

Automatic translation:
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11 months ago

Dear WoDOTA669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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