BetBoom Casino - Player’s withdrawal has been delayed.

Hi, I had been using my betboom account for a long time already. I had a plenty deposit and withdrawal into my account but recently when i withdraw all my funds they replied me "Thank you for the data provided! I hasten to inform you that your application for withdrawals is under review by the financial security department. I would like to draw your attention that according to the terms and conditions of our website, the maximum period of verification of the application is 180 days, however, this process may be completed earlier. Please expect us to contact you as soon as information is available. Thank you for your understanding."

Who will wait 180 days to withdraw money?

I am fully verified account through video identification in Telegram Betboom Support in which they give me a approved sign. This is really abusive rule. As a bettor, once we registering into betting sites we don't read terms and conditions we just want to bet.

If lose = I accept

When win they are putting the account like this? The support is just giving me the same answer all over and again. Please help me assist.

Hello ctyctycty333,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBoom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games, sports betting or both? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick thank you for your fast response.

My account is already verified since betboom can't withdraw funds if you are not fully verified. As you can see in the photo given I had been into many deposit and withdrawal already.

Yes I play blackjack but mostly i bet on basketball or esports games.

And for the support I ask few hours ago the reply is same over and again. I'm also asking where to contact their finance since but they just give me the same answers.

this is their recent reply to me. this is just now as you can see betboom never update the status of my withdrawal they are responsive to my concern. please help

Thank you ctyctycty333 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Please keep in mind that if the checks ongoing by casino are anyhow related to your sports betting activity, we won't be able to proceed in resolving your issue as we deal only with casino related complaints.

Wish you best luck resolving it.

Regards,

Nick

No woories nick i been playing a lot casino slots and games too in my account. All I want is betboom will process my withdrawal. Their rules is very abusive how much more to other bettors who got no voice to relay on?

I had multiple withdrawals into my account already but why this time when I need my money to withdraw all my funds? They seems not cooperating they always reply me the reason. they even not giving me any updates for my withdrawal. please help me

Hello there,

Thank you ctyctycty333 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetBoom Casino for their help in resolving this complaint. We would like to know why is this withdrawal process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you Peter the support is not helping at all. Thats why i foundout that casino guru might help this kind of problems. This is very abusive rule for them no update no signs of withdrawal.

I withdraw already so many times but the time i withdraw all my funds they put it as hold? Seriously?

Good afternoon We need a little time to deal with the customer's complaint.

Your mail sofialxs@gmail.com , and the application states sofialxsg@gmail.com .

Yes this is my betboom email account sofialxs@gmail.com. I am so disappointed already. I tought this betboom is a good casino but then it realize me you have a low support in terms of withdrawal. I even went to casino guru to help my problem.

Dont be upset. We are here to help solve your problems.

I need a little time to resolve your request.

How much more time betboom? Already 21 days from my withdrawal. if you are on my side you would be upset as well. I want to play but it seems Im scared enough to deposit money because of this problem

Your bets are suspected of questionable matches on Dota 2.

You left all your complaints, but in fact all registrations were from one device.

I ask Guru to note the fact that all the complaints that we are currently facing are from one client who registered other people from his phone. We have suspicions that the client himself writes.

We need time again to check your video verification and your bets on such tournaments.

B5VIP Championship

Ocean Esports Autumn Season 4

B5VIP Asia Invitational

We have also written to the tournament organizers so they can confirm all matches are correct.

Thank you for the clarification BetBoom Casino Team. We will set a timer so you can pass the video verification with the player. Keep us updated about any further developments.

Thank you in advance!

To Casino Guru,

Thank you for having this kind of platforms in which we have time to express our accounts and be fair to all. Without this platform, Casinos will not respond upon our request. Because in some ways, we had been mistreated.

To Betboom,

1.What do you mean suspected of questionable matches?

My bets are random tournament games I follow smaller odds in which I take the risk for me to bet.

Smaller odds = Higher chance of win. High risk high reward strategy.

I even lose a 100USD of some games for doing it. What if I lose those games? It will not be suspicious right?

Is it because of multiple bet in sigle? Before betting i even ask the support if its allow you were ok with it.

2.You left all your complaints, but in fact all registrations were from one device?

What registration? I register my account in my home. In which as per betboom rule 1 account = 1 person. Maybe you were wrong maybe because I let my friend bet into his PC because I can't play casino in some days. So we question the support if its allow that my friend will use it. You agreed with it? So what's the problem?

3.We need time again to check your video verification

How much time do you need? Its already 21 days pass by. I play casino games as well so what's the point of delaying the payment? Yes we had a video conference identification for you guys to verify and I did it. After the telegram betboom support video identification as you requested. The betboom telegram informed "You are verified! Thank you for cooperating with us". Then the next day the account is on limit so I decided to withdraw. All I want is to have my money since I deposited many times in your account.

4.We have also written to the tournament organizers so they can confirm all matches are correct

What confirm matches? You accepted the bets and the results of the game is right away the time it finished. I remember I lose it deducted to my balance right away and I have no complain with it. When I win it added to my balance. As a bettor it never made to be mistaken. I never watch the game, i just browse if its win or not? So why dragging out already?

I don't break any rule here before doing something we ask the support and yet you agreed, it simpler terms i just want to process my withdrawal to have something this Christmas not stressing out this money.

To Casino Guru,

I finished already the video identification and I had no problem with it since its KYC protocol right? So ya i finished last around November 11 or 12 if I'm not mistaken. I have proofs here if you need it.

I am responding to your messages above.

Help Desk is a website.

You wrote a complaint to the representatives who are responsible for your problems and we are here to solve them.

A video of your verification was provided to me today.

Please wait up to 48 hours maximum and I will get back to you with an answer.

Your video verification was passed, I don't argue. I said that I need to get acquainted with it.

Thank you betboom and casino guru. Waiting for your updates.

Your findings were approved by the representatives.

But my colleagues report to me that you do not have enough documents to withdraw funds.

You need to contact the chat.

Wait, I will reach you again. I will message betboom now.

Recent update --

My recent withdrawal rejected once again, the balance return. I think I already submitted documents for my verification and had that Video Conference Identification verified. The Support Chat is not responding.

I had multiple deposit and withdrawal already into my account last time why it seems I can't withdraw now? So much headache.

Good morning. As I was informed, we are waiting for documents from all your colleagues. Only 2 people were sent.

RECENT UPDATE -

@Betboom

1.What do you mean 2 people? So how many player needed to submit the document?

2.Upon checking with my colleagues with the same problem as mine, they already just completed now and submitted the documents and already getting the word "Your account is verified" from the chat support. What is the next step? Can we able now to do the process of withdrawal now?

3.Chat support informed that I am verified but I already refresh my account but it seems there's a red mark in the upper "Full identification required" As you can see in the status of of my profile it shows pass already.

Recent update:

@Casino Guru

The withdrawal of last November 10 2023 rejected. We already submitted the documents and completed thru chat support. The chat support already confirm "Verified". We don't know what is the next step for processing the withdrawal its been 23rd day.

@Betboom

What is the step? Can I able to process my pay out already? Please help.

As per betboom support can I able to submit a request, I just request of the withdrawal now.

@Casino Guru

My withdrawal rejected again. The support told me to verify the other mentioned account in our chat in order for me to withdraw. Now they completed the verification, she ask for another 72hrs to answer my question.

I don't know but this is too much waiting already. @Betboom, why is delay and delay and delay.

Good afternoon

I was informed that you are again withdrawing cryptocurrencies to another account.

If you indicate another account, then documents are needed for it.

Let me tell you that one of your friends has already received his funds, as he provided all his documents.

@Casino Guru -

We submitted everything into our accounts. I will give time to time updates for the accounts.

Do they need to post another complaint here in casino guru or is it okay I will include them into my complaint since we got the same issue due to our cryptocurrency?

@Betboom - This is from my colleague Number 5 = He submitted yesterday the documents but the support it seems don't know the case, the support mentioned another 180 days? What's going on betboom?

Hi Peter from Casino Guru,

Upon mentioning above, I tried to message the chat support and it seems they don't have information.

Hello Betboom? Do you have updates from the withdrawal of accounts. Its almost a month waiting already. The support is telling another 180 days? What's the point of sending those verification and documents?

Good afternoon

When you wrote complaints, there were only 4 of you

And gradually, when your documents arrive, your funds arrive.

Unfortunately, there was no information about the data of 2 people.

Data for people is frozen for verification of information for up to 180 days.

Good morning betboom,

----When you wrote complaints, there were only 4 of you

Yes I totally agree with you 4 accounts (No.1,2,3,5) had the same issue of account, That's why we had to undergo the same process video verification in Telegram Betboom Support and we did it and you confirm its "Verified".

After a week of my complaint here in Casino Guru, you request another verification of "crypto address" in order for me to withdraw, and so I did it. After that you also requested to let my colleagues to do the same to process in order you will process the withdrawal, I told them and so again they submit it, and again you confirm its "Verified" Now what other else do you need? Why my other one colleague resolve his case in which we had the same issue process of verification? Why my account still on pending? Why the other two still on pending? For what? I don't get it at all. I have everything proofs here if you need it.

---And gradually, when your documents arrive, your funds arrive.

Yes my colleague number 3 received his balance and resolve his case here in casino guru but how about me and the other 2? I had already plenty of deposit and withdrawal why this time when I want to withdraw all my balance you keep delaying over and again? Why it's so much delay I thought you already confirm that once the document will be submitted you will process it but why we still not received it? Why my friend received if we did the same process?

---Unfortunately, there was no information about the data of 2 people

Yes the other 2 is not included to our complaint, it is what I gather from the physical crypto store. I did this so it will not be in a problem the time we withdraw incase you need it. It should not be my problem but i'm trying to help you to justify my complaint. The other one resolve his case, the other one didn't still on pending.

---Data for people is frozen for verification of information for up to 180 days.

180 days???? This is the update you want to give after we complaint and process? I withdraw my balance last November 9,2023 (Its almost a month already or 30 days) so you need another 150 days? Till your players forgot our accounts? To think of its just a money but how much more the credibility of the casino of paying their players pay out. There's so much money going in which you don't even need verification to deposit. I'm correct?You even let the players deposit without verification(I have proofs here if you need it) as long as you received the funds; you put in our accounts and so I expect this is not a problem the time we withdraw. Now I want to withdraw my balance. Delay? Verification? 180 days? I understand you will reject my withdrawal if you need verifications. Now, after weeks of verification you say its "Verified". So why still on pending? I don't really get it all.

What's the point of what you saying "You need to do this in order to process? Yes I did and same as my colleagues. Where's the being fair and trusted in this casino? If you are also on my side, you would also be so mad and do the same as what I did. This is really not a good thing for delaying your players payment after you requested them to do a lot of verifications and after they do the verification you saying another 180 days? This is too much taking time. And you resolve 1 case, how about the other three(me and the other 2) is still on pending? For what? I don't really get it all. Please help and do something betboom. I am not against you casino but this is so stressing part of withdrawal. Please help casino guru.

We received our balance and funds.

In behalf of my colleagues, my complain is already resolve. We thank you for doing this the best way possible. Cheers to everyone. Thank you betboom and casino guru.

Dear ctyctycty333,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter