BetBoom Casino - Player’s struggling to withdraw his winnings.

Hello, a few days ago I made a deposit with the bonus offer and won... When I made my withdrawals I wanted to do it by bank transfer but now it appears that they are only doing it for cryptocurrencies and 2 electronic wallets that are not used as much in my country than ezeewallet and ecopayz, here what we use the most is skrill in terms of electronic wallets or interbank transfers which they do not give me a solution, please I would like you to help me thanks since they tell me that I should use any of those means when for my part if they received bank transfer

Dear bryam1915,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

I am afraid that in this case, the only solution here would be that you chose an alternative withdrawal method to withdraw your winnings.

Thank you in advance for your understanding.

Best regards,

Kristina

How about dear karina, now the. The amount has risen to 8640 soles, the problem is that they do not want to recognize the verification of my Account I found a means of cryptocurrencies for my country, and regarding the means of payment with electronic wallets, they do not allow me, so how can I withdraw and because of what was verified they have eliminated it to unverified when I wanted to make a withdrawal by cryptocurrencies thanks

Now the amount has risen to 10,000 soles but now they have validated my account but they tell me that there are errors in the cryptocurrency and that they are trying to solve it... I will continue to wait a little longer

Hello, how about the withdrawal amount rose to 12 thousand soles and I already verified by cryptocurrencies but the casino is putting me many obstacles now, saying that they are verifying and that there is an error when making the transfer,... Please I need help attached photos. I already passed the verification process and even sent the document to the page from which the cryptocurrency is derived

They have already responded and they are in process, I will be waiting for the casino again... In the same way I will continue informing until the payments to my account are finished

I wish that they close the issue, they have already resolved and everything is in accordance with them. Thanks for everything casino guru

Awesome news, bryam1915. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.