BetBoom Casino - Player's delay in withdrawal from Betboom casino.

Hello casino guru,

I registered my account last October 2023. This is my first time to use betboom, been a lot of downs from my lose in casinos so as you can see i had 2 deposits to make me recover and so recently i went up from my winnings. I decided to withdraw my money because I have important bills to pay but last Nov 10, 2023 i process my withdrawal until now. I didnt received any money into my account. So i hope casino guru can help me fix this issue.

I never use bonus, I am fully verified. I am asking the BB support but you can see their reply " they have no information" so what's the point of the support if they not answering my questions? As first timer on this website, They should take care all their bettors for them to have a good feedbacks but now I can say they have poor support and the reply is like automated where it keeps saying the same results. It's already 21 days almost 3 weeks waiting for what? Nothing?

Hello ESenajon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBoom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is this your first ever withdrawal request in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thanks for your reply, this is my answers to your provided questions.

Could you please advise since when is your account fully verified?

I am verified last October 4, 2023

Is this your first ever withdrawal request in the casino?

Yes it's my first time, i keep losing to the casino that's why as you can see to my attached file i deposited twice in to my accounts.

When was the last time you spoke to the casino and what was it about?

Few hours ago, but they had same response to my questions and they give me the same respond seems like automated reply from support.

This betboom casino when I deposit money they reply me so fast but when I needed to cash out my money they seems not responding or helping.

What do you mean multiple accounts detected?

I registered my account into my own device. I had finished your video identification right or KYC after you requested in Telegram Betboom Support when i withdraw my money.

Maybe your wrong? Its because of I let my friend log in to his device. You guys allow it as long the account its verified, you can see to my attached photo. Before doing something, I ask the support for me not to break any rules.

We have a question, why do clients withdraw to your account, which you indicated when withdrawing?

Here in Philippines, the Government don't support crypto so I try to find some way a physical store in order I can deposit/withdraw the account from your bank stated for me to do it. We only have GCASH or PH banks in which you don't have in your payment section in deposit and withdraw.

I already deposited twice into my account, this withdrawal is very unfair, I just want my withdrawal to be processed. Thank you.

Good morning!

I already submitted the documents needed in chat support. After 24hrs still the support tells me to wait. How much longer its almost a month waiting for this? It seems the support has no idea from the issue of my account. Can you please advise them with the account?

My colleague already received his money while me still don't know what should do.

Hi casino guru,

The support has no idea from the issue, i submitted already what they need but it seems the withdrawal still on pending case and betboom don't give some updates what should I do next in order the withdrawal will be faster

Colleagues, good afternoon!

Nick please close this complaint as the client's problem has been resolved. This is not a reason to discuss other customer complaints here.

Hello Betboom,

What do you mean the account is already been resolve? You can check my account and confirm that I still not received my balance. Please check the photo indicate below. How come you resolve case when I still not received my balance? You can see the time and date into my PC how come Betboom resolve my resolve?

Hi Nick from Casino Guru,

I processed and submitted already the requested verification but still my withdrawal on pending. You can see the photo attached including my account id and my chat with support.

Hello Casino Guru and Betboom

I have received the funds and the problem for me has been resolved.

Good afternoon We confirm the payment of funds.

Dear ESenajon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru