The player from Australia won $600 without using any bonuses and completed ID verification. Despite the casino's claim of super-fast withdrawals, they informed the player that the withdrawal would take up to 10 business days. The player received the money the next morning after expressing skepticism about the live support responses. The complaint was marked as resolved by us.
BetBeast Casino - Player’s withdrawal is delayed.
Amount: A$600
BetBeast Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
I signed up and won $600 no bonuses and verified my I'd and withdrawaled 600$ Aus. The website says super fast withdrawal as they want their players to have a good experience so they are happy to continue playing on betbeast casino they are telling me it's going to take up to 10 business days like wtf
Public
Public
4 months ago
Hello Jordanharrison,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBeast Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
4 months ago
I got my money first thing this morning. I thing I was a bit sceptical about the responses from the live support
Public
Public
4 months ago
Dear Jordanharrison,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
