Dear shyamjambhani,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any email from the casino explaining why your account was blocked?
Could you please confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus? What types of games did you play (slots, live casino games, sports betting)?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear shyamjambhani,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any email from the casino explaining why your account was blocked?
Could you please confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus? What types of games did you play (slots, live casino games, sports betting)?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika