HomeComplaintsBetbarter Casino - Player's account has been blocked.

Betbarter Casino - Player's account has been blocked.

Amount: 9,700 INR

Betbarter Casino
Safety Index:High
Submitted: 12 May 2024 | Case closed : 30 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from India had his account blocked with 9700 INR in it. He requested the account to be unblocked and the amount to be withdrawn. After reaching out to the player for more information regarding his account and the circumstances of its blocking, we did not receive a response. Due to the lack of communication from the player, we were unable to proceed with the investigation and the complaint was rejected.

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6 months ago

Bet barter casino block my I'd. And I also have 9700 INR in it. Please unblock my game I'd and withdrawal my amount please help me.

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6 months ago

Dear shyamjambhani,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any email from the casino explaining why your account was blocked?

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus? What types of games did you play (slots, live casino games, sports betting)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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6 months ago

Dear shyamjambhani,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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