HomeComplaintsBetano Casino MX - Player warns about delayed withdrawals.

Betano Casino MX - Player warns about delayed withdrawals.

Amount: ??

Betano Casino MX
Safety Index:High
Submitted: 25 Aug 2024 | Case closed : 12 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Mexico faced difficulties withdrawing winnings due to endless verification processes, which led to the belief that the casino operated as a scam. The Complaints Team extended the response time for the player to provide the necessary information. However, due to the lack of response, the complaint was unable to be investigated further and was rejected.

Public
Public
2 months ago
Translation

fileDon't bet here because they just go around in circles with verification so you can't withdraw your winnings. To me, this is a scam casino. Don't bet here, I believe there are better options without so much hassle.

Automatic translation:
Public
Public
2 months ago

Dear Tonyr89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

  • What amount would you like to withdraw?
  • Could you please advise which documents you have already provided and when exactly did you send the last one?
  • Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika

Public
Public
2 months ago
Translation

I understand the days thing but months are really bad, I better close my account

Automatic translation:
Public
Public
2 months ago

Dear Tonyr89, could you please answer the questions above?

Also, do you have any updates on the verification?

Public
Public
2 months ago

Dear Tonyr89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news