Betano Casino BG - Player’s complaining about overall casino experience.

Hello, I have an account in betano BG, as is the site in BG. Since I have the account, I have never received a bonus except the one that came with the registration. I have deposits and activity, but I do not receive bonuses or offers for such. For 3 months now, every single deposit has been taken from me within 5 minutes of play at the most, and with absolutely empty spins! They say that they are supposedly checking why I am not receiving bonuses, but at the same time I have no answer. So far, there is generally no return on deposits so far. I clearly saw that they were manipulating the games. They don't even pay out the winnings correctly. Yesterday they had a technical problem as I was playing, they kicked me out of the site when I tried to log in, a message came out that they had a technical problem and prevention was in progress, then they collected BGN 117 with empty spins

Dear Zaeka_vd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately it is not a standard practice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Zaeka_vd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.