Betano Casino BG - Player’s account verification is delayed.

For 240 leva, you require phone number verification with a bill. I send it, and you say the format is incorrect, it needs to be from the operator. I send that too, but still nothing is approved and verified. Miserable 😀 ridiculous gypsies.

Dear ekobeko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your phone bill seems to be the issue?
• Have you provided any other documents to verify your identity and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

hi,

thanks for the reply, my account was verified as soon as I opened it, ID all sent...

these scammers dirty ask me for an invoice on my phone for verification after I made a withdrawal :D

why is it not requested when I deposit for example ??

they are scammers because an invoice to be verified does not last 48 hours we don't live in the stone age after all ... I also worked in a casino and I know the procedures ...

these are the casino numbers to cancel your withdrawal and play the money again….

they are liars, they are frauds, I will leave them without customers in Bulgaria..

may they remain on the street without houses and without families

Thank you very much for your reply, ekobeko. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ekobeko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.