The player from Portugal faces issues with five withdrawal transactions of one thousand euros each that were reverted back to his betandyou account due to an error from his bank, Revolut. Despite providing evidence and sending over 50 emails, he receives no resolution as the support team fails to address his case.
BETANDYOU Casino - Player’s withdrawals remain unresolved.
Amount: €5,000
BETANDYOU Casino
Safety Index:HighSafety Index
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8.0
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Case opened
Current status
Waiting for Casino Guru to reply
6d 0h 41m 55s
Case summary
23 hours ago
Public
Public
yesterday
On the 23rd and 24th of November 2024, I made 5 withdrawals of one thousand euros, made from my betandyou account to my bank account using the SEPA method, unfortunately, on the 26th of November, my REVOLUT bank, due to an error , reverted the amounts back to my betandyou gaming account, today is December 24th and to date betandyou has not yet credited the money to my gaming account game, i've send emails to all support, support-pt@betandyou.com, support-en@betandyou.com, support@betandyou.com, and they don't do nothing.
I even send as an attachment 5 documents from my bank revolut that confirm that betandyou received the transfers back to is bank account.
Lastly, I managed to get support in English to open a case, but when I asked to consult the case, the support in Portuguese asked me to send an email again explaining the case, along with the evidence, the support in Portuguese is terrible, the worst There are and they don't solve anything, I've sent more than 50 emails to resolve the problem and nothing. what to do?
Public
Public
yesterday
Hello MPDG,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETANDYOU Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did your payment provider explain the reason of canceling the incoming payment?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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