The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported having three pending withdrawals totaling 34,000 INR. After communication with the casino, it was confirmed that the payments had been approved, and the player later confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.
BETANDYOU Casino - Player’s withdrawal has been delayed.
Amount: 15,000 INR
BETANDYOU Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Hi Casinoguru, i have been playing on this casino and all my withdrawals have been paid out the same day in few hours. They also claim that they take a maximum of 24 hours to complete the payment for each withdrawal. I’m way past that time and i’ve also raised a complaint many times to them via live chat and also i have emailed them, but on the live chat they only keep saying that the "specialist is trying to find what happened to my payment". Kindly help me as i always trust CasinoGuru for my troubles regarding casino’s as i have great trust in your company.
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1 month ago
Dear akshayymathur9,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
i just want to update that now i have three withdrawals pending. Total amount - 34,000/- INR
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1 month ago
Translation
Hello. The payment was approved by us. The funds were withdrawn from the game account.
Automatic translation:
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1 month ago
There is still the first INR 15,000/- pending
and another 15,000/- that i withdrew today. Once those two transactions are completed, i will close my complaint.
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1 month ago
kindly close the complaint. I have received my money. Also Betandyou kindly self exclude my account permanently.
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1 month ago
Dear akshayymathur9,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
