This site is TERRIBLE. AVOID AVOID.
I had a self exclusion that I thought had expired, the website allowed me to deposit everything seemed fine. Then when I tried to play the money I wasn’t able to, I talked to chat they said I was still self excluded but wouldn’t explain why I was allowed to deposit still. I tried to withdraw but I wasn’t allowed because of a 1:1 wager requirement, how could I meet this requirement without being allowed to play.
chat is ABSOLUTELY USELESS it’s clearly AI, and a terrible one at that, they continue to tell me to email an email address (I’ve emailed it several times over a few week period and heard NOTHING back) but chat just says email this address over and over. The chat claims to be human but there was not one tiny bit of support offered other than "email this email address"
at this point I don’t even expect my money back I’m just trying to close my account and they make even that IMPOSSIBLE. This site is an absolute scam.
This site is TERRIBLE. AVOID AVOID.
I had a self exclusion that I thought had expired, the website allowed me to deposit everything seemed fine. Then when I tried to play the money I wasn’t able to, I talked to chat they said I was still self excluded but wouldn’t explain why I was allowed to deposit still. I tried to withdraw but I wasn’t allowed because of a 1:1 wager requirement, how could I meet this requirement without being allowed to play.
chat is ABSOLUTELY USELESS it’s clearly AI, and a terrible one at that, they continue to tell me to email an email address (I’ve emailed it several times over a few week period and heard NOTHING back) but chat just says email this address over and over. The chat claims to be human but there was not one tiny bit of support offered other than "email this email address"
at this point I don’t even expect my money back I’m just trying to close my account and they make even that IMPOSSIBLE. This site is an absolute scam.