The player from Germany had attempted to withdraw his winnings multiple times via both a credit card and a bank account, but each attempt had been cancelled by the casino. After a series of interactions with the casino and the Complaints Team, the casino finally paid out on the fifth attempt. The player had confirmed the receipt of the payment, and the Complaints Team had marked the complaint as resolved.
Betandplay Casino - Player's withdrawal attempts continually cancelled.
Amount: €120
Betandplay Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
I used a credit card for depositing and after winning, I intended to withdraw my earnings, but my withdrawal was cancelled. They instructed me to withdraw to my bank account, so I did—only for the withdrawal to be cancelled again. I was then told to pay it to the credit card, yet when I tried to do this, it was also cancelled. Afterwards, I was told to pay it to my bank account again. They even noted it should work this time... but, guess what? It was cancelled again. They refuse to give me my money and are treating me like a fool.
Automatic translation:
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11 months ago
Hello bayernalex,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betandplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hello, the casino finally paid out on the 5th attempt, the case can be closed, thank you very much.
Edited
Automatic translation:
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11 months ago
Dear bayernalex,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
