Betandplay Casino - Player's account has been closed and winnings confiscated.

I was in the middle of playing the slots while suddenly my balance went from 300+ to 0 the deposit more money came up these people tried to say the money won was not supposed to be mine so they taken it and now have said I'm locked and account permanently closed id they don't want to pay you they do that hopefully you act crazy then that's there reason to close your account and again rob you for whatever you have this company is rich taling money from people whom I was told gamble less so if you gamble more and have more money they'll let you keep anything

I wanted his place shut down if not severely disrupted and eventually it will happened

Dear stevewillfo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did the casino give you a specific reason for closing the account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear stevewillfo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.