The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BetAmo Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,200
BetAmo Casino
Safety Index:Above averageSafety Index
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7.8
BetAmo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The casino advertises a payout of one hour. This has always worked. Then documents such as my ID were suddenly missing. I then submitted these again and they were approved. Since then no more feedback.
Automatic translation:
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1 year ago
Dear 667hexe2102,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Thank you for your reply, 667hexe2102. Do I understand correctly that the issue has been resolved?
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1 year ago
Translation
No, unfortunately not. The casino advertises on its site with payouts in 1-2 hours, but the terms and conditions say something like 5 days.
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1 year ago
So, haven't you received your withdrawal yet? Or do you currently have any other pending withdrawal requests?
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1 year ago
Dear 667hexe2102,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear 667hexe2102,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
