HomeComplaintsBetAmo Casino - Withdrawal cancelled.

BetAmo Casino - Withdrawal cancelled.

Amount: €500

BetAmo Casino
Safety Index:Above average
Submitted: 02 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Dana, a player from Germany, requested a withdrawal, but it was declined for unknown reasons.

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4 years ago
Translation

Hello I have a problem with the payment, it is canceled even though I have uploaded my documents such as ID, bank statement, etc. and everything has been released and my payment is still canceled .. Why ??

Automatic translation:
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4 years ago

Hello Dana.

 

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention.  Have you received any explanation from the casino? 

 

Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem and e-mails from casinos sometimes end up in spam.

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4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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