BetAmo Casino - Player’s balance has been voided.

Daer Gb2525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions to specify your complaint. What is your current casino balance? Did you play with a bonus in the casino? Did you ever request a withdrawal in the casino?

Please also note that the casino allows players from Netherlands to register. If gambing is illegal in any country it’s always up to player to look up for local laws.

Also please if you have any relevant conversation between you and the casino regarding the case forward it to nikolas.b@guruadmins.com.

Best regards,

Nick

Dear Gb2525,

We haven't receive any answer from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Best regards,

Nick

Dear Nick,

i didn’t play with an bonus. I have did 3 withdraws but i cancelled them.

BetAmo have been doing illegal things and doing illegal thins by the dutch gamble law. I have explained what they did, even if a company is based in Malta. You have to follow all the rules and that says the law.

My lawyer have all the prove that BetAmo have to pay me back, but they don’t reply on us.

The live chatters saying : you will be answered soon. The first e-mail is send 46 day’s ago.

Dear Gb2525,

As I mentioned before, it's always the player's responsiblity to deal with the local laws. The casino has nothing to do with it. You can also read it in the casino's terms (https://www.betamo.com/terms-and-conditions):

"By opening an account, accessing itand using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located and you will not use the website while residing, permanently or temporarily, in any jurisdiction that prohibits use of the website. The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal."

It was your responsibility to know if you can or can't play in the casino. You registered, deposited and lost. It would happen in any other casino regardless if it's allowed or not in your country. I'm really sorry we could not help you more in this case. Is there anything else we can for you? If not, we will be rejecting your complaint.

Best regards,

Nick

Dear Nick,

  If a casino advertises in the Dutch language by means of a Dutch URL, then as a player you are a victim of scams and fraud. For that reason you are entitled to get your deposited money back. 

This is the law. I am entitled to my money, I have a Dutch and Maltese lawyer on the case and they agree. The MGA also says that I should get my money back

Dear Gb2525,

After further inspection of the case we decided to close this complaint as it is above our competencies. From our view, the casino has done nothing wrong as it is always the player's resposibility to be aware of the local laws as the casino can't create terms specificly for every country on the world. If you want to continue your case, I would recommend you to ask help from local laws if they are able to do anything. I'm really sorry we could not help you more but please do not hesitate to contact us in the future if you will come across any trouble.

Best regards,

Nick

Casino.guru