BetAmo Casino - Player complains that he didn’t win anything.

this casinios rtp are shamefully high amounts of spins required to recieve a bonus,and when you do they never exceed 60 or 70 euros .that's on 1 euro wagers.i have never come across this on any other online casino and I've been playing for years.please worn people that this is not a fair place to gamble.

Dear Paul,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Let's be clear.im not looking for any money back.i am well aware of the ups and downs playing at casinos. Im just making you aware that betamo is a very bad casino. Im just want to make other people aware.if you could obtain a copy of my bets and game play over the four days I played there you would be shocked at the rtp of that im in no doubt.i have closed my account with betamo .even the reply I received from them questioning the rtp was an absolute joke.

Kind regards

P ***

Thank you very much for your reply. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Dear Paul,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.