Bet7 Casino - Player's withdrawal has been canceled.

Hello i have playded Bet7 deposit and play. I made withdraw and play more.

I made new withdraw 197e. They cancel it. And my balance was 50e.

I withdraw it. Pending. 147e missing.

They say reason to not accept customers my country.

But why they send offers and keep my account open to play.

I want mt 197 paid my account. No excuse. I have take a risk.

Dear 5801451,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawal request.

To help us better understand your situation, could you please provide a few more details?

• When you made your first withdrawal of €197, what reason did the casino give for canceling it initially?
• Could you confirm if there were any terms or country restrictions mentioned in the offers or promotions you received?
• Have you received any communication from the casino explaining why your balance was reduced to €50 and why the second withdrawal of €147 was missing?
• Could you please share the details of the casino's response regarding your account’s eligibility for withdrawals?

If you have any relevant communication from the casino, such as emails or screenshots, please forward them to petronela.k@casino.guru, as this will be helpful in resolving the issue.

Your cooperation is crucial for us to investigate the case further and to push for a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela