Bet7 Casino - Player's withdrawal has been canceled.

Hello i have playded Bet7 deposit and play. I made withdraw and play more.

I made new withdraw 197e. They cancel it. And my balance was 50e.

I withdraw it. Pending. 147e missing.

They say reason to not accept customers my country.

But why they send offers and keep my account open to play.

I want mt 197 paid my account. No excuse. I have take a risk.

Dear 5801451,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawal request.

To help us better understand your situation, could you please provide a few more details?

• When you made your first withdrawal of €197, what reason did the casino give for canceling it initially?
• Could you confirm if there were any terms or country restrictions mentioned in the offers or promotions you received?
• Have you received any communication from the casino explaining why your balance was reduced to €50 and why the second withdrawal of €147 was missing?
• Could you please share the details of the casino's response regarding your account’s eligibility for withdrawals?

If you have any relevant communication from the casino, such as emails or screenshots, please forward them to petronela.k@casino.guru, as this will be helpful in resolving the issue.

Your cooperation is crucial for us to investigate the case further and to push for a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The casino canceled my 197e withdrawal without giving a reason. When I asked about it, they told me that the reason was that

I'm Finnish, I can't play with them.

Winnings have been played with real money.

My account has been verified before. Withdrawals and deposits came normally.

There are no country restrictions in the bonus offers and the casino has stressed that they are open to people who have received an e-mail and the bonus is listed in the profile information. That's how it's always been.

Now I'm waiting for a 50e withdrawal, they said they would close the account after that. Of the missing 147e balance, they

don't want to talk to me.

I have taken screenshots of the account, emails. I will send them to the address you gave me tomorrow.

Complaint Bet7

Documents are send this subject my e-mail

The documents have been delivered. Even the 50e withdrawal is unpaid, so I expect a total of 197e from them.

The balance has not been adjusted.

My account is inactive now. 50e paid today.

The demand is still that bet7 pays the missing 147e. Since they don't respond and closed my account I can't do more. I'm disappointed.

Hi 5801451,

To help us investigate further, could you please clarify a few points?

• Country During Registration: Could you confirm what country you selected when you initially registered your account? Since the casino only lists Portugal as an available country, it would help us understand the options you had at that stage.
• Account Verification Process: Have you completed any verification steps with the casino (e.g., providing ID or address documentation) that would have shown your location in Finland?

Thank you for providing this information.

I have register long time ago. Problems with registration new members Finland come later.

I have play this time no problems.

I have verify my Id mean Finland drivers licence. _Finland address i live 15 years.

This is waste of time. This bookker does not pay anything. They accept my deposit as

usual allow me to play. After winning comes a problem.

Can you invite bookker here , i believe they are not come.

Thank you very much, 5801451, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello

The casino does not respond. Can you send them an invitation?

Does the casino have an Adr account anywhere? I can also write there.

Dear 5801451,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Bet7 Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Bet7 Casino,

Could you please provide detailed information regarding this case and clarify the reasons for the cancellation of the player's withdrawal?

If the player originally registered when Finland was an allowed country and the casino later restricted its services to Portugal only, it would not be fair or ethical to withhold funds from players globally. Players who complied with the terms at the time of registration and gameplay should still be entitled to access their funds, regardless of subsequent policy changes.

I kindly request a thorough explanation of the situation and steps the casino plans to take to resolve this matter fairly.

Thank you in advance for your response!

Best Regards,

Kubo

I contacted the casino and said that I had been waiting for a withdrawal for a long time.

The casino replied that I have no money in the account.

I replied that you took them away.

I asked Bet7 casino to respond to the complaint.

I mentioned that I don't consider them an unfair casino.

I want to give an opportunity to clarify this matter of mine

However, players read the complaints and discuss them on the forums.

Because casino send me marketing Letter i ask what Shall we do about it. I tell to listen if they have reasonable offer. How we can handle this. And end case.

Hi ,

Thank you for bringing your concerns to our attention. We’ve carefully reviewed your account and withdrawal history and would like to provide a detailed explanation of the situation.

1. Withdrawal and Deposit Overview

Our records indicate that the total amount you deposited into your account was equal to the total amount withdrawn.

Specifically:

Your initial withdrawal request for €197 was canceled.

Subsequently, your balance was reduced to €50, which was successfully processed for withdrawal.

The remaining €147 reflects funds used during gameplay, aligning with your deposits and withdrawals.

2. €197 Withdrawal Cancellation

This request was denied due to updates in our policies restricting players from Finland. Although your account was active and verified prior to this policy change, these new restrictions require us to enforce compliance with the updated terms.

3. Balance Accuracy

Your balance, gameplay, and withdrawals have been reviewed, and we confirm that all transactions are accurate and align with the funds deposited. There are no outstanding funds due based on your deposit and withdrawal history.

4. Marketing and Promotional Emails

We acknowledge that you continued to receive marketing communications after the restrictions were implemented. This was an oversight, and we apologize for any confusion it caused.

Your email address has now been removed from all promotional lists, and we have revised our procedures to prevent such errors from recurring.

5. Updated Terms & Conditions

We have made changes to our Terms & Conditions to clearly reflect country-specific restrictions, ensuring better transparency for all players.

We understand this situation has caused frustration, and we sincerely apologize for any inconvenience. While the total funds withdrawn match the amount deposited, we remain open to addressing any further questions or concerns you may have.

Please feel free to reach out directly at support@betseven.com for additional assistance.

Thank you for your understanding and for giving us the opportunity to clarify this matter.

Best regards,

Bet7 Team

I suggested compensation, if they accept it, the complaint can be closed. I'll let you know how it went.

The casino did not respond. So the appeal remains valid and I still ask for my 147e canceled winnings, as well as the casino's address, if they have one. I will continue to appeal.

Bet7 casino has not informed me about the changes, but marketed with messages, accepted the withdrawal and playing as an old player. I think the casino has done something wrong and they should return my winnings.

The deposit refund is not enough because I took risks while playing.

Bet7 says they have leagal license in Comoros , is this true

Dear Bet7 Casino,

Thank you for your clarification regarding the player’s case. I want to ensure I fully understand the situation.

Do I understand correctly that the player successfully withdrew €50 and that the remaining balance of €147 was used during gameplay?

To confirm this, could you please provide the player’s full transaction and gameplay history, including a clear breakdown of the balance development over the relevant period? This will help us verify how the funds were allocated and ensure transparency in resolving the matter.

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Bet7 could answer why they keep sending me marketing emails. When they only get to play outside paintings so that they either lose or get their stake back.

Dear 5801451,

Unfortunately, since the casino failed to provide the requested evidence within the given timeframe, we have been left with no choice but to mark your complaint as "unresolved" in our system.

I understand that this is not the outcome you were hoping for, and I truly regret that we couldn't bring this matter to a satisfactory resolution. However, please note that unresolved complaints impact the casino's rating, which may encourage them to adopt a more responsive approach in the future.

If the casino decides to provide the necessary evidence or respond to your complaint at a later date, we will promptly reopen the case and notify you via email.

To avoid similar situations in the future, I recommend selecting casinos based on their ratings and reviews, as these reflect the experiences of other users.

Once again, I am sorry we could not assist you further on this occasion. Should you have any additional questions or concerns, please don’t hesitate to reach out.

Best Regards,

Kubo