Bet7 Casino - Player's withdrawal has been canceled.

Hello i have playded Bet7 deposit and play. I made withdraw and play more.

I made new withdraw 197e. They cancel it. And my balance was 50e.

I withdraw it. Pending. 147e missing.

They say reason to not accept customers my country.

But why they send offers and keep my account open to play.

I want mt 197 paid my account. No excuse. I have take a risk.

Dear 5801451,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawal request.

To help us better understand your situation, could you please provide a few more details?

• When you made your first withdrawal of €197, what reason did the casino give for canceling it initially?
• Could you confirm if there were any terms or country restrictions mentioned in the offers or promotions you received?
• Have you received any communication from the casino explaining why your balance was reduced to €50 and why the second withdrawal of €147 was missing?
• Could you please share the details of the casino's response regarding your account’s eligibility for withdrawals?

If you have any relevant communication from the casino, such as emails or screenshots, please forward them to petronela.k@casino.guru, as this will be helpful in resolving the issue.

Your cooperation is crucial for us to investigate the case further and to push for a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The casino canceled my 197e withdrawal without giving a reason. When I asked about it, they told me that the reason was that

I'm Finnish, I can't play with them.

Winnings have been played with real money.

My account has been verified before. Withdrawals and deposits came normally.

There are no country restrictions in the bonus offers and the casino has stressed that they are open to people who have received an e-mail and the bonus is listed in the profile information. That's how it's always been.

Now I'm waiting for a 50e withdrawal, they said they would close the account after that. Of the missing 147e balance, they

don't want to talk to me.

I have taken screenshots of the account, emails. I will send them to the address you gave me tomorrow.

Complaint Bet7

Documents are send this subject my e-mail

The documents have been delivered. Even the 50e withdrawal is unpaid, so I expect a total of 197e from them.

The balance has not been adjusted.

My account is inactive now. 50e paid today.

The demand is still that bet7 pays the missing 147e. Since they don't respond and closed my account I can't do more. I'm disappointed.

Hi 5801451,

To help us investigate further, could you please clarify a few points?

• Country During Registration: Could you confirm what country you selected when you initially registered your account? Since the casino only lists Portugal as an available country, it would help us understand the options you had at that stage.
• Account Verification Process: Have you completed any verification steps with the casino (e.g., providing ID or address documentation) that would have shown your location in Finland?

Thank you for providing this information.

I have register long time ago. Problems with registration new members Finland come later.

I have play this time no problems.

I have verify my Id mean Finland drivers licence. _Finland address i live 15 years.

This is waste of time. This bookker does not pay anything. They accept my deposit as

usual allow me to play. After winning comes a problem.

Can you invite bookker here , i believe they are not come.

Thank you very much, 5801451, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello

The casino does not respond. Can you send them an invitation?

Does the casino have an Adr account anywhere? I can also write there.

Dear 5801451,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Bet7 Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Bet7 Casino,

Could you please provide detailed information regarding this case and clarify the reasons for the cancellation of the player's withdrawal?

If the player originally registered when Finland was an allowed country and the casino later restricted its services to Portugal only, it would not be fair or ethical to withhold funds from players globally. Players who complied with the terms at the time of registration and gameplay should still be entitled to access their funds, regardless of subsequent policy changes.

I kindly request a thorough explanation of the situation and steps the casino plans to take to resolve this matter fairly.

Thank you in advance for your response!

Best Regards,

Kubo