Bet7 Casino - Player’s experiencing difficulties withdrawing his winnings.

I have been waiting for the survey for 5 days. They are always saying they will pay, but nothing. Deadline for payment under the terms and conditions is 72h. It's been a while.

Dear Maciel10,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

I still don't receive.

Yes I have my account verified. They in the chat are always saying that they will pay and everything remains the same. It's gone in 6 days.

Withdrawal is by skrill so it's immediate.

I fully understand your frustration, Maciel10. However, I will set the timer for additional 7 days allowing two full weeks to casino to process the payment and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I continue to wait. Don't you think 13 days of waiting is a long time? They say the payment limit is 72 hours.

2 weeks and still wait!!!

Thank you very much, Maciel10, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maciel10,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bet7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Bet7 Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Dear player Maciel10 and dear Branislav,

Thank you for reaching us out about this issue.

After investigating the issue related with the pending withdraw of Maciel10, we find that not only has this player never played in our Casino (Slots or Live) but also has his financial situation under normal circumstances.

The player has now around 160€ on his wallet and can withdraw the funds whenever he feels like it.

Below you can find proof of what is stated in this response (screenshots from our registers) and also proof of the processed withdraws of the player.

If you need anything else from us please let us know!

Have a nice weekend,

Miguel

bet7 Customer Support

I played sports betting. you can see it. finally got it. The rest of the money remains to be collected, I hope I don't have to wait another 15 days.

I Will withdraw 160 euros and i hope you paid in 72h how says your terms and conditions

Greetings all,

Thank you, Miguel, for providing the information and data.

Despite the fact that the player only played sports betting and we focus on casino issues, the player deals with delayed withdrawals in his complaint. Therefore, from our point of view, we do not see an obstacle in helping the player in an unpleasant situation.

Dear Maciel10,

Could you please specify to us, what is the exact amount you have received? The disputed amount was set for €760, the casino provided us with the screenshot of processed withdrawals of €700 and the information about €160 remaining in your account balance.

Apart from the remaining €160 mentioned above, was your issue resolved?

When they pay the 160 euros the problem is solved.

They only paid 600 after opening the claim with the guru. The other 100 comes before the claim.

Hi,

We were only notified by casino.guru yesterday, not when you made the complaint dear Maciel10.

All pending withdrawals have been processed.

I wish you all a great weekend!

Best,

Miguel

Yesterday and today they made quick payments. Too bad they made the payments quickly for having opened a complaint with the Guru. Otherwise it would still be waiting.

Dear Branislav, you can close the claim. Payments have already been made.

Thank you very much. I'm grateful.

Dear Maciel10,

I can confirm Bet7 Casino was informed about this complaint only yesterday when I invited the casino into this thread (standard process).

Now the situation is clear for us. Thank you very much for your explanation, confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Miguel and Bet7, for providing the information and for your prompt cooperation.

Best regards,

Branislav, Casino.guru