Bet55 Casino - Player’s withdrawal request is being delayed due to account review.

I have played the website www.bet55.com, everything is normal and the website has a very good layout. There are many different types of games. Until August 8, 2023, I was denied a withdrawal. and contacted customer service and send a picture of your ID card Found that my account is under review. But it was not possible to determine how much time it took. I've been following up every day and still no progress. Until later when I contacted customer service. If I take a break from work and find out that it's my user, there won't be more than 20 replies and I've tried inquiring about other things without informing the user's name at the same time, the employee responded quickly to me.

I learned that this is a Brazilian website. How should I start to withdraw my money?

Dear bewberbb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear;Petronela

Thank you for your quickly and kindly support

I understood about KYC but I worry about no progress and respond from Bet55 (no request, no confirm information)

I have not been able to withdraw funds since September 8, 2023. Then I notified customer service. And I have been informed that there is something wrong with my account that needs to be reported to the IT department for investigation. and I sent a picture of my ID card Two weeks have passed and I still haven't received a response, so I've asked for an E-mail: min*******20@gmail.com. It is the email address of the inspector to inquire. But to this day I still have not received a response to the email sent on August 22, 2023.

Currently the service department if you know contact me. He will not respond back. But if he doesn't know it's me who's asking. He has a quick response.

Dear;Petronela

I would like to update my problem

I tried to contact with operator name Juliana with 2 condition in same period

1. I aks about how to deposit(she don't know who I am), Juliana had quickly respond to explian

2.I ask about KYC and inform my username, no respond from Juliana

Dear; Petronela

I would like to update my problem

Today I was blocked from the facebook fanpage of Bet55.com.

Thank you very much, bewberbb, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear; Petronela

Thank you for your kindly support

Dear;Stefan

Nice to meet you, Thank for your next support

Dear bewberbb,

I am so sorry to hear your account has not yet been verified and your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Bet55 Casino representative to join this conversation and participate in resolving this complaint.

Dear Bet55 Casino,

Could you please state why the player's account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear; Stefan

Thank for your quickly and kindly support

Dear; Bet55 Casino

Please, inform me if your need more information for verification. I sill wait for your requirements

Best regards ,

Methas M.

Dear bewberbb,

I have tried to contact the casino but it looks like they are not willing to cooperate with us at all.

Have you received any response from the above-mentioned contact?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear; Stefan

Thank you for your quick response

I got no responding about my account

If they I am user bewber, they still ignore

But you can try to contact with Portuguese, maybe respond

This case is so difficult

Best regards,

Methas M.

Dear; Stefan

I already confirm with MGA found that this website is not license

Dear; Stefan

I got progress from the website

She told me "Because your account shows signs of fraud We are investigating and taking measures to deal with it." The answer same 2 months ago

She have no email confirmation, no documents requirements for confirmation untill 2 months ago to today

Dear; Stefan and Bet55 Casino

I need to confirm finished date of confirmation but customer service ignore and no response with my problem again

Dear bewberbb,

I have tried to contact the Casino and they ignored me completely after I mentioned this complaint. I understand this must be frustrating for you, but I am afraid we won't get any response from the Casino.

Kind regards,

Stefan

Dear; Stefan

Thank you for your harder support

I understood this situation.

Can we contact with other way?

Dear; Stafan and Bet55 Casino

I found PAGCOR under webpage

Today, I already created complaints with PAGCOR about my problem

They will reply within 3 days

Best regards,

Methas M.

Dear; All

I would like to update result from PAGCOR

BET55 is NEITHER a PAGCOR licensed NOR an accredited online/remote gaming platform / service provider

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear bewberbb,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan