The player from Spain attempts to create an account at the casino but discovers that one already exists, which he did not register for. After trying to recover the account, he gets blocked and is informed that he cannot create an account with them.
bet365 Casino ES - Player is unable to access his account.
Amount: ??
bet365 Casino ES
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Opened
Current status
Waiting for player to reply
0d 6h 54m 48s
Case summary
1 week ago
Public
Public
1 week ago
Translation
I went to create an account, and they told me I already had one, and I never registered with this casino. They told me to hit recover. When I hit it, they blocked me and told me I'd never be able to create an account with them.
Automatic translation:
Public
Public
1 week ago
Dear AlvariitoScratch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account, or not letting you open an account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all, we also accept the situation that casinos refuse to accept certain players as their customers.
Please let me know if there is any additional information that I have overlooked, otherwise your complaint will be closed. Thank you in advance for your reply and understanding.
Best regards,
Tomas
AlvariitoScratch has 0d 6h 54m 48s to reply
