The player from Argentina had their withdrawal rejected due to incomplete KYC verification. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Bet2U Casino - Player’s withdrawal has been voided.
Black points: 176
Amount: $1,159
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
I have had a good experience with the sports betting page, I made deposits for 100 251 and 580 dollars after that to be able to withdraw they asked me to make the kyc to which I accessed. This verification was successful and they let me withdraw correctly, I made a withdrawal for 580 and everything was perfect, then I requested an additional verification via skipe. agreed for Friday at 1 pm which they did not attend, and my account is enabled but with a withdrawal function limited to 0 with which I cannot withdraw my money.
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3 years ago
Dear Cleopatra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand it correctly that you have received part of your winnings already? Are you able to contact the casino even if your account has been suspended? Could you please advise if you have accumulated your winnings with or without active bonus?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
I have made the profits without deposit bonus, and I was able to make a withdrawal for 580 usd but after that withdrawal (immediately made after the traditional kyc) they requested an additional kyc via skipe which they did not attend, justifying having technical problems.
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3 years ago
Thank you very much, Cleopatra, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Cleopatra,
I am very sorry to hear about your problem.
I would like to invite Bet2U Casino to join this conversation and give us the update regarding the player's withdrawal.
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3 years ago
Translation
today after 2 opportunities where they did not attend the kyc due to skipe. we managed to contact us. They asked me questions to verify that I was the owner of the account. which countries were the teams he was betting on etc. betting questions 2 months ago which are quite difficult to remember. and I don't think they determine too much. It suggests that it is a strategy not to pay. I will keep you posted on any news.
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3 years ago
The monitoring that had been placed on your account has ended and a breach of point 23.6 of our terms and conditions has been detected. As a result, your account has been permanently closed and a return of your deposits will be made. The return shall be made into the same platform through which your deposit was made.
Best Regards,
Bet2u Support
vergonzoso por donde se lo mire.
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3 years ago
Translation
23.6 Users are prohibited from allowing third parties to access and use their accounts. In the event that a user is not found to have violated these rules, the user's account will be permanently closed and all their bets will be canceled.
I have not broken any rules. I do not know what they are based on for this accusation. I have performed the actions of my computer and my phone. all in my name just like the user data. It is a SCAM on the part of the page. I am very sorry for my situation and that of all the users who naively deposit a weight in that room. any suggestions i can make?
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3 years ago
Thank you for the update.
We would like to ask the Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Also, we would require the relevant evidence showing the player breached the above-mentioned terms to be sent to my email address zuzana.r@guruadmins.com
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3 years ago
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perfect as evidence did not show me any.
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3 years ago
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obviously as a good fraudulent site they have not even transferred what they deposited as they had promised
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
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