The player from Germany requested a payout that has not been processed and is now missing from his 'Withdrawal requests'. Despite past successful withdrawals, it seems the casino has ceased communication with the player. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Bet2U Casino - Player’s withdrawal has been delayed.
Black points: 130
Amount: €480
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello.
I applied for a payout of €480 on June 4th, 2023 but have not received any money to date. A short time ago I was able to see this payment under "Withdrawal requests", but now it has disappeared there too.
"Withdraw request payment" is also empty.
The chat responded with "Copy Paste " replies. For example on 07/06/22." The relevant department will get back to you soon". But not happened until today.
hp I have already made several deposits and withdrawals with them. The payouts took longer, like 2 weeks. But then the money arrived.
You are my last hope.
I hope the complaint does something.
Automatic translation:
Public
Public
9 months ago
Dear Kramnik,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issues have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino.
Please let me know if there is anything else I can help you with.
Best regards,
Veronika
Public
Public
9 months ago
Translation
At the time I registered with bet2u, I was unfortunately not yet a member of Casino Guru and therefore could not have noticed the bad reviews.
I hope something works out in my case.
In any case, I would like to thank them for their help.
Automatic translation:
Public
Public
9 months ago
Dear Kramnik,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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