The player from Germany has been struggling to receive his winnings for several months. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Bet2U Casino - Player’s withdrawal has been delayed.
Black points: 98
Amount: €897
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello,
So bet2u doesn't pay out the money and doesn't answer the emails either. So I applied for a payout last year. I got a reply to my email twice saying that it is still being processed, but after that there was no reply and no money was paid out. that's outrageous. So there's already almost 1000 euros on it and nothing is paid out. What should I do, there is no answer and even if something comes up, it is said that it is being processed. what can you do to get the money paid out and is there a way to do it and what can you do and thank you for your reply.
Best regards,
Stever
Automatic translation:
Public
Public
11 months ago
Dear Stever,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Public
Public
11 months ago
Translation
Hello,
so yes thanks for your replies and yes it's frustrating of course but it's also a bit difficult now to send you a screenshot of the withdrawal request because when I log into bet2u then there's nothing under the withdrawal history so I had 495 euros as withdrawal requested, because you can only request up to 500 euros per withdrawal, but you can't find it in the withdrawal history, nothing is displayed and under withdraw status there is no withdrawal information. So I've sent an email to bet2u several times, there's rarely an answer and if something came up, it's still being processed, but that can't be the case. and what kind of experiences have you had there, how can you get the money paid out, should you send them several emails a day so that they pay out the money or because legal steps can be taken and what could you do and thank you for yours answer.
Best regards,
Stever
Automatic translation:
Public
Public
11 months ago
Dear Stever,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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