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Hello,

So bet2u doesn't pay out the money and doesn't answer the emails either. So I applied for a payout last year. I got a reply to my email twice saying that it is still being processed, but after that there was no reply and no money was paid out. that's outrageous. So there's already almost 1000 euros on it and nothing is paid out. What should I do, there is no answer and even if something comes up, it is said that it is being processed. what can you do to get the money paid out and is there a way to do it and what can you do and thank you for your reply.

Best regards,

Stever

hallo,

also bet2u zahlt das geld nicht aus und antwortet auch nicht auf die emails. also ich hatte letztes jahr eine auszahlung beantragt. es kam 2 mal eine antwort auf meine email wo drauf stand, das es immer noch in bearbeitung ist, aber danach kam keine antwort mehr und geld wird nicht ausgezahlt. das ist eine unverschämtheit.also schon fast 1000 euro sind da drauf und es wird nichts ausgezahlt. was soll ich machen, da wird nicht geantwortet und selbst wenn da was kommt, wird gesagt, dass es in bearbeitung ist. was kann man machen, damit da das geld ausgezahlt wird und gibt es da eine möglichkeit dafür und was kann man machen und danke für ihre antworten.

viele grüße,

Stever

Dear Stever,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hello,

so yes thanks for your replies and yes it's frustrating of course but it's also a bit difficult now to send you a screenshot of the withdrawal request because when I log into bet2u then there's nothing under the withdrawal history so I had 495 euros as withdrawal requested, because you can only request up to 500 euros per withdrawal, but you can't find it in the withdrawal history, nothing is displayed and under withdraw status there is no withdrawal information. So I've sent an email to bet2u several times, there's rarely an answer and if something came up, it's still being processed, but that can't be the case. and what kind of experiences have you had there, how can you get the money paid out, should you send them several emails a day so that they pay out the money or because legal steps can be taken and what could you do and thank you for yours answer.

Best regards,

Stever

hallo,

also ja danke für ihre antworten und ja es ist natürlich frustrierend, aber es ist jetzt auch etwas schwierig ihnen ein screenshot von der auszahlungsanfrage zu schicken, weil wenn ich mich bei bet2u einlogge dann steht unter der auszahlungshistorie gar nichts, also ich hatte 495 euro als auszahlung beantragt, weil man kann ja nur bis 500 euro pro auszahlung beantragen, aber in der auszahlungshistorie kann man es nicht finden, es wird nichts angezeigt und unter withdraw status steht da no withdrawal information. also ich habe schon mehrmals bet2u eine email geschickt, es kommt selten eine antwort und wenn mal was kam, dass es immer noch in bearbeitung ist, aber das kann ja nicht sein. und was haben sie da für erfahrungen gemacht, wie kann man da das geld ausgezahlt bekommen, soll man denen mehrere emails am tag schicken, damit die das geld auszahlen oder,, weil rechtliche schritte einleiten und, was könnte man da machen und danke für ihre antworten.

viele grüße,

Stever

Dear Stever,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.