Bet2U Casino - Player’s withdrawal has been delayed for four months.

Hi, I await a € 400 withdrawal from bet2u, even though it's been 4 months now. I made several requests but nothing has changed. The account is operational and has a balance of around € 1200.

I would like to be helped, will I try to contact other entities in the meantime? thank you and greetings.

Dear Massimo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.

If you wish to contact the Licensing Authority, you can do so by sending an email to certria@gaminglicences.com. Bet2U Casino operates under the Curaçao license of Antillephone N.V. 8048/JAZ.

Thank you in advance for your reply.

Best regards,

Petronela

It is the fifth withdrawal, I opened the account in December 2020. This withdrawal has been pending since December 2021. I have always waited a long time but this time it has been quite a long time. Now they wrote me to give him a crypto wallet for withdrawal and I'm waiting ... Let's see how long it will take. I am also curious to know if I can continue playing on the account and if they will become faster in withdrawals

I see. Could you please advise when exactly was the crypto e-wallet requested from you? How many days ago?

Dear Massimo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Salutations.

Sorry I hadn't seen the email again, strangely.

However the payment was made in btc, after the complaint was made they sent - finally - the 400 €. And so yes, those have been received. Thank you for your collaboration, I don't know how it would have gone otherwise.

Now I have sent another withdrawal, this time for € 500.

And I have been waiting for about 7-8 days, a little more, a little less.

They are extremely slow. I would like more clarity from this bookmaker. I don't feel so safe playing with them.

Thank you, Massimo, for the update. Please let me know when you receive all your winnings. Looking forward to hearing from you.

Nothing for now.

I await from April 25th.

I am quite confident that they will come sooner or later, let's say that speed is not their forte. 😉

Given that they allow me to withdraw only a maximum amount at a time, who knows if one day I will finish withdrawing from this site ...

Thank you very much, Massimo, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

I'm sorry to say, but nothing yet.

Dear Massimo,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.