Bet24-7 Casino - Player’s withdrawal was delayed.

I have waited for my 900€ withdraw request for more than 2 weeks now and I can’t get any info out of the site.

Only that my Account Got verified more than 3 weeks ago

I Can tell that alot of other customers are having troubles aswell..

Hope you Can help me get 24-7bet to complete my withdraw soon 🙏🏻

Dear Hansen18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not had any succes to get a succesful withdraw yet..

I asked for a withdraw september 27 on 912€ - first time I heard anything about the withdraw was october 15, where they sent me my first e-mail and told me I needed 17.4€ in wagering - very weird after I meet all wagering demands 3 weeks ago and even played furthere than that.. Maybe they are buying time?

They even said they hoped I enjoyed my time on the site - How Can I enjoy when I’m waiting for so long to get any info and updates??

Right now I have differents waiting withdraw request, and nothing happens.. Hope you can help 🙏🏻

Thank you for your reply, Hansen18. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

My status on the withdraw request is "Pending" and the live chat supporter keep telling me to be patient and so on…

I have sent all my communication with the casino to your mail (have only received one answer from them in 24 days) and pictures from my pending withdraws.. Really hope you Can do something - I Can see that alot of other customers has the same problems…

Thanks for your help

Thank you very much, Hansen18, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Hansen18 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bet24-7 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Bet24-7 Casino.

Dear Hansen18, the casino informed us that your withdrawal issue has been resolved. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Hansen18,

We would like to update you on the status of your withdrawal request. As of November 2nd, we have processed and completed all pending withdrawals, including yours. We assure you that there are no outstanding issues regarding the withdrawal of your funds.

We understand your concerns and apologize for any inconvenience caused by the delay. The additional wagering requirement mentioned was a necessary step in our process, and we appreciate your compliance with this requirement.

Your satisfaction is our top priority. If there are any further issues or queries, please feel free to reach out to our customer support team. We are committed to providing you with the best service and ensuring a positive experience at Bet24-7 Casino.

Thank you for your understanding and for being a valued player at our casino.

Best regards,

Alex

Casino Manager Bet24-7 Casino

I did get the money 3 weeks ago

Dear Hansen18,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter