Bet24-7 Casino - Player's withdrawal request is consistently delayed.

Bet24-7

My account has been fully verified

I made 1st deposit on 12 Aug, 2023 (1668rs)

And requests for a withdrawal money amount of 20008rs

Time showing on 48hours in crypto currency but they're sent my money in after 9-10 days, when I send a lot of mail

Because I won money so that's why I made the deposit amount of 4123rs

Wagered has been completed ✅

And made a deposit twice (3657 Rs + 3842 Rs).

And suddenly I was busy with family problems so I can't play casino

After sometime later I am back

Bet 10460rs

Number betting

500rs (0)

7 number betting

Red+ black

This is real gameplay not fraud

Wagered has been completed so that's I made a withdrawal request on 19 Sep 2023, amount of

11493rs

They send me a copy paste mail also same mail received by my casinomate

They rejected my request for a refund of my third deposit of 3842 rupees.

Where is my 1st & 2nd deposit money?

They are unable to reply me

11493rs- 3842r's= 7651

Please help me casino guru, I am a real casino user,

They are doing fraud to me

Hello Dhapudevi000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet24-7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you use the same payment method for all the deposits into the casino? Why did you use a 3rd party payment to deposit there? Is your account currently still open? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was fully verified, also used same payment method ,

Hello, ?please check this

I am waiting for your approval 🙏

Hello Dhapudevi000,

Could you please answer to all my previously asked question as with the current description the case seems very unclear.

My account is fully kyc verified, also used same payment method for deposit,

The account is working fine. Means open

There is no problem with my account.

But they cheated me, I completed wagering and sent a withdrawal request of 11493rs, they sent back my last deposit of 3842rs to the casino account, and they said to wager 3842rs again and then Requesting a new withdrawal,

Which is completely wrong, please try to get me the remaining 7651rs in my casino account🙏

Dear Casino.Guru Community and Dhapu Devi,

At Bet24-7.online, we strive to offer a fair and transparent gaming experience to all our players, maintaining an environment of trust, fairness, and enjoyment. It is with a heavy heart that we address this complaint from one of our valued players, Dhapu Devi, and we would like to clarify the situation to provide transparency to our broader player base and stakeholders.

Respect for Terms & Conditions: Our Terms and Conditions are established to ensure a level playing field for all players. As clearly outlined, there is a wagering limit of 20 euros (or the currency equivalent) per spin. We urge all players to be aware of these guidelines, as they are in place to maintain a fair gaming experience for everyone.

Violation & Goodwill Gesture: Dhapu Devi placed a bet of INR 10,640 on Auto Roulette, exceeding the stated wagering limit. While we had to forfeit the winnings generated from this bet in line with our policies, we also recognized the potential oversight. As a gesture of goodwill, we chose to return the last deposit in full, which was INR 3,842.49.

Open Communication: We are committed to open communication with our players. As such, we informed Dhapu Devi promptly about the violation and also shared our decision regarding the return of her deposit. We are always available for dialogue and offer support to all our players.

Our Request: We understand the frustration of seeing winnings forfeited. However, the adherence to our Terms & Conditions is critical in ensuring fairness for all. We kindly request our player community to recognize that these guidelines are set for everyone's benefit. Disparaging the platform based on adherence to these rules is not in the spirit of fair play.

In conclusion, while we regret any distress caused to Dhapu Devi, it's crucial for us as a platform to ensure that our policies and procedures are upheld consistently. We value our player community and always strive to act in the best interests of fairness and transparency. Your understanding and continued trust mean everything to us.

Warm regards,

Bet24-7.online Finance Team

To make the case easier, you should also pay attention to this, I have not hidden anything from you, whatever is written is correct, even if you want a screenshot of it, I am ready to give it.

They change their own rules and conditions every day. When I was playing, there were no such rules and conditions.

Earlier, I had successfully withdrawn Rs 20008 by playing a bet of 20+ Euros.

After that I deposited 4123rs and completed the wagering.

After that I deposited twice the amount (3657 + 3842) rs.

I started playing live roulette casino and placed only one bet of 20+ euros, because I did not know that they also have fixed bet limits, they are cheating people by changing the terms and conditions every day,

Please take strict action against them

The money in the casino belongs to the player and he can bet whenever and how much he wants.

Why was the bet accepted if the stake amount was 20+ Euros?

My only mistake was that I bet more than 20 euros, which is not wrong in any way because I was playing live casino. What if I had lost?

Apart from me, the same thing has happened with my friend also, I am completely innocent, their finance department is not even giving me the answer to my question.

Out of the amount I sent a request for withdrawal, only 3rd 3842rs have been sent back to the account and the rest of the money has been cheated.

Hello Dhapudevi000,

The maximum bet limit is applied only when you use a bonus. Unfortunately it is not yet an industry standard to prevent players from betting over the maximum limits but as you registered into the casino, you also agreed to their terms and you are obligate to read them when registering or claiming any bonus.

Unfortunately, if you did bet over the allowed limit, there is nothing we can do and the casino had the right to confiscate any winnings generated from it.

Is there anything else we can assist you with?

Sir, it is not my fault because earlier I had won 20 thousand by betting 20 Euros, after that I made only 1 bet which was of 20 Euros, they cheated me, they changed their terms and conditions, I did not know. This was my first bet which was more than 20 euros please forgive my first mistake it will not happen again please give me my money back

Hello Dhapudevi000,

Unfortunately that is not how it works. You should always read terms and conditions before taking any bonus or even registering in any online casino.

The complaint will be now closed as you breached the casino terms.