The player from Germany had been waiting for a withdrawal since December 19th and was considering taking legal action against the online casino. This had been his first withdrawal attempt from the casino, following a successful deposit and subsequent winnings. The player did not specify the types of games he had played. After a month-long delay, the casino finally processed his withdrawal. We had marked the complaint as 'resolved' after the player confirmed receipt of his winnings.
Bet24-7 Casino - Player's withdrawal has been delayed.
Amount: €71
Bet24-7 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Bet24-7 Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Have deposited and expecting a withdrawal since 19 December. Who do they think they are?! I just have filed a dispute to the police station, and aim to call EUROPOL. Also I am willing to face a legal open dispute with the company, if it will be necessary!
Note that I am a verified player!
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11 months ago
Dear cc_27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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11 months ago
No it's my first withdrawal, Veronika.
I deposited, won the amount and then requested the payout.
Sensitive attachment
Sensitive attachment
11 months ago
This is my successful deposit of 20€ and the withdrawal pending since 19 December.
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11 months ago
Could you please confirm what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
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11 months ago
They have paid, after a whole month. You may close the thread.
Thank you Veronika!
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11 months ago
Dear cc_27,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards
Veronika
Casino.Guru
