The player from Austria requested a Bitcoin payout two weeks ago, but it has been pending. They've communicated with live chat, but only received false assurances. Before we intervened and invited a casino representative to participate in the resolution of the complaint, the player informed us that the money was finally paid out and the case was resolved.
Bet24-7 Casino - Player's withdrawal has been delayed.
Amount: €183
Bet24-7 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Bet24-7 Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
1 year ago
Translation
Payout (btc) has been pending for 2 weeks. Live chat only keeps giving false hope....
Automatic translation:
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1 year ago
Dear DiePartei,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please advise if it was your first withdrawal in this casino?
- Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Hello!
First withdrawal, no bonus money, more than 14 days overdue
Best regards
Automatic translation:
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1 year ago
Thank you very much, DiePartei, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Bet24-7 Casino to ignore us in our attempts to mediate any kind of issue. Regardless of some unresolved complaints marked "No Reaction Policy" we keep on trying.
Public
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1 year ago
Translation
Hello!
The money was paid out today. So the case can be closed.
Best regards
Automatic translation:
Public
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1 year ago
Dear DiePartei,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Natalia
Casino.Guru
