Bet24-7 Casino - Player’s winnings have been confiscated.

Good day,

I've played at this casino and I must say, I feel very bad about it. Pure deception. Initially, I deposited 300 Euros and managed to win up to 2000 Euros. Since I'm always a raw player, I'm not too concerned about bonus conditions and such. When I wanted to cash out, which took an inordinately long time, I received an email after 5 days stating that I had violated the Terms and Conditions. These apparently stipulate that the maximum bet is 20 Euros per spin (which is correct) and maximum feature purchase is 20 Euros (which is not mentioned), so technically I didn't violate anything. I contacted customer service via the Live Chat feature, during which an assistant confirmed that you are allowed to make as many feature purchases as desired. I must say, I feel deeply deceived and am left unsure of how to proceed as they have informed me that they've taken the money away and have returned my initial deposit (the 300 Euros) ‘as a gesture of goodwill’.

Dear Andre1199,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet24-7 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you played with your real money exclusively?
• Could you please specify the games you played that led you to bet more than 20€ at once?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Andre1199,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.