Bet24-7 Casino - Player experiences delayed withdrawal and lack of communication. The complaint was resolved as the player received his money from the casino.

On 07/11/2023 I made a request for a withdrawal of money, having previously uploaded the necessary documents. I wrote to support. They said to write with this question to the financial department. The finance department didn't answer. On July 24, they told me that I needed to record a video with my face and passport and send it to them. I did it. Then they stopped responding to messages again. I received the next reply from them only on August 10th. In this email they said they are still checking my account. And now they don't answer again. In total, I have been waiting for my money for 1.5 months.

Hello sport4ever,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet24-7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I uploaded the documents on July 8th. Video - 24 July. Since then they have been checking. I don't know which documents are approved and which are not. The last reply from them was on August 10th. There they wrote that their team of traders is checking my bets.

Withdrawal received

Dear sport4ever,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru