The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player reported that he hadn't received any response to his emails from the casino. Despite our team's efforts to communicate with the player and extend the complaint's timeframe, the player did not provide further information. Consequently, we were unable to investigate the issue further and had to reject the complaint due to lack of response from the player.
Bet24-7 Casino - Player claims that payment has been delayed.
Amount: €470
Bet24-7 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello,
The provider is not paying out my winnings. I've been waiting for almost a week and my account is fully verified!
Automatic translation:
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1 year ago
Dear saschaop,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I still haven't received my withdrawal. The 14 days were soon reached!
Automatic translation:
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1 year ago
Thank you for your reply, saschaop. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Did the casino at least reply to your emails? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
