Bet24-7 Casino - Player believes that their withdrawal has been delayed.

Hello, they are not paying me money!! They always write this in the chat.

I understand your concern but, as I have previously stated, as a chat support agent, I do not have a deeper understanding of this issue since everything related to the withdrawal of funds falls under the jurisdiction of our financial department.

Dear vanya.tkach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ivan, We hope this e-mail has found you well. We wanted to contact you personally and inform you about your recent inquiry sent to us at Bet24-7.online. We sincerely appreciate your patronage and strive to provide you with the best service. First of all, we want to express our thanks for your patience during this time. We understand that your request is important, and we work diligently to resolve it in a timely manner. Our team is focused on ensuring that each player's needs are met efficiently and effectively. Rest assured that your request is in our queue and we are devoting all available resources to expedite the process. We understand how important it is for you to resolve your issue as quickly as possible, and we make every effort to ensure a timely response. In the meantime, if you have any further questions or concerns, please contact our customer support team. We are here to help you and provide any updates you may need. Thank you again for your understanding and patience. We greatly appreciate your continued support and look forward to resolving your inquiry to your satisfaction. Sincerely, The Finance Team

but I still haven't received the money!!!

Finally, I got money for a crypto wallet!!! But it's been so long anyway.

Dear vanya.tkach,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru