Bet1000 Casino - Repeated verification requests delay player’s withdrawal.

They aren't withdrawing my funds, I've already sent them pictures 3 times, they're asking for a 4th time, they're driving me crazy!!!

Dear GODENKOR,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They have already confirmed my documents more than 4 times, I made the withdrawal on November 3rd, they still cannot withdraw them. I write when they withdraw the funds they answer that Hello,

Thank you for contacting us.

As far as I can see, the amount of $160 has been won back. they make me mad

the issue was resolved, they paid me the money

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, GODENKOR, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru