Bet1000 Casino - Player's withdrawal request was canceled.

So first of all it's my first account created n after Deposit I win the amount n i place the withdraw now after 2 days they cancel my withdraw says verification need so i uploaded my documents after couple of days when i contact the cc they says u have duplicate account but it was my first account i says show me the proof they didn't send anything what type of casino is this i think they saw my big withdraw that is why they give excuse please help

Dear abigail9085, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

no I have 3 phones i regularly open this site with my all phones it's my all personal phone i uploaded all documents n verify also I can see in photo they are saying all this things i want proof which is my duplicate account i didn't claim any bonus why I open another account it's my all real balance 228$ it's big amount which is why casino not approved my withdraw n accus mee i send all screenshots please checkplease help me

Thank you very much, abigail9085, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi abigail9085,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Bet1000 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Since the player was accused of creating duplicate accounts, I'd appreciate it if you could send any supporting evidence to my email natalia.b@casino.guru.

I'm looking forward to hearing from you.

Kind regards,

Natalia

Hi everyone,

@abigail9085, as mentioned by our Support Agent, it seems that another account was created from the same device as yours. As we have already told you, it is against the terms and conditions to have multiple accounts. Our support agent has also asked you if there is any logic explanation.

@Natalie, sure, I will send you some more info by E-Mail now.

Best regards,

bet1000

Why I have to be make another new account it's my real money what the use of another account can I know that n show me proof that is my account what type of service is this in this complaint section I see many more complaint regarding duplicate account u just eat customer money I think soo

Send me profile details of duplicate account I also want to who is that account show med is that my details was used or not

U didn't tell anything when I submitted my documents when my account is verify n after that u have to be paid my account than u telling this accusations that I have duplicate account is this casino u working ur customer which he won via real money not by bonus what is going on

Casino guru please I need help it's my hard earn winning amount no bonus it all real money why I have to create another new account 😐😐😑😔

Dear abigail9085, sorry for the late reply. We've been communicating with the casino representative and at the moment we're waiting for more details regarding your case. So far, it's not clear, but we're trying to gather as much evidence as possible, so I'll let you know as soon as we have all the necessary information from the casino.

Regards,

Natalia

If casino want to send proof send mee also proof I want to know also is what type of service casino is looking into it it's my first account n i didn't take any bonus how can I open another account it's common sense most people try to do it because of bonus but i didn't take any bonus it's my pure real balance i thought this casino provided instant so I just create account n deposit and when I won they just simply says it's duplicate account not like this sorry this is totally wrong

And casino guru bet1000 didn't send any mail? They said in this complaints they send mail

And please if u help me with less time it's really great full for mee beacus

otally shameful careless service just look at the chat behaving like he is the boss it's my money now they says that it's upto u 🤣 it's basically indirectly saying do zero we are not gonna pay that much of amount don't signup to this site they are looting my real money

Dear Bet1000 Casino, I sent you a reply to your last email on 27/10, asking for more information. I'm awaiting your response.

Regards,

Natalia

How many days I have to wait what is this going on

@casinoguru share details with Mee is this ur service

Hi Natalia,

I can see that the current status is waiting for us to reply. We have sent the information about the player's duplicate account.

Best regards

R u reply me or not is this u late ur service casinoguru

Dear abigail9085, based on the evidence from the casino, we can see that the same browser login data was detected for your account and another player's account, which we consider to be valid proof of multiple accounts, alongside other minor details. Unfortunately, due to the aforementioned reasons, this complaint will now be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia