Bet1000 Casino - Player's withdrawal is delayed.

I have been trying to withdraw my winnings of 4400 BGN from this casino for 10 days now. I had verified my profile and I had withdrawn 700 BGN a few months ago. Now they started looking for photos with an ID, a photo with a date and a caption on the site - I sent them everything. Now you write to me that my profile was linked to other profiles, which is not true!!

Dear pepinio777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas 

I live alone and only I have a registration on the site!!! I had an active bonus and rolled it 30 times! I only play slots. I won 6500 ex on one slot with a bet of 0.40 cents. then several more times for 1000 ex

They returned the amount to my balance, they didn't explain why!!! now I can't log in and it's my account, I still don't know why... I have a balance of nearly BGN 5,000!!!

This site is scammers, when you win money, they will hardly pay you back, they will make up non-existent reasons...

Did you save the correspondence (emails, chat transcripts) from the casino? Could you please send them to my email at tomas@casino.guru?

I send all correspondence

Otherwise they advertise my winnings, open the casino and see the advertisement of the last big winnings:

PETAR on Rise of Olympus

They keep claiming my account is linked to others!!!they don't tell me which accounts or anything...

Thank you very much, pepinio777, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi pepinio777,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Bet1000 Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked? Would you be able to provide relevant evidence to support your accusation if the player's account were to be associated with other accounts?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you.

Best regards,

Tomas

Hi Tomas, hi Petar,

Hope you are both doing well.

I am happy to clarify the the above mentioned issue. 

The player made a win as mentioned and then requested a withdrawal. As per the regulations from the licensor as well as different payment providers, we are legally required to collect certain information and documents from the users for withdrawals. We asked the user for the required documents, which he then uploaded to his account. The documents were verified by us shortly after. 

We also noticed that other accounts are linked to the player’s account by IP as well as browser profile and asked the player if he is aware of any duplicate accounts or anyone else using his device to access bet1000, which he denied. It is standard procedure that we then do some internal checks to analyze whether the accounts marked as duplicate are connected or not. We have also informed the player that this investigation is still ongoing. 

I would also like to clarify that the player’s account was at no point blocked. The player even logged in to his account in the meantime and played. As of now, the last login was 4 hours ago. 

I am happy to share more information about the related accounts but would prefer to so privately, as it contains sensitive information.

Kind regards,

bet1000

Dear Bet1000 Casino, thank you for providing the information.

If there is any relevant evidence regarding the multiple accounts, please forward it to my email address for further investigation. (tomas.k@casino.guru)

In the meantime, can you please clarify if the player's balance is frozen or if it's available to play with, but only withdrawals are restricted?

Thank you.

Kind regards,

Tomas

Hi Tomas,

sure, I will send you the relevant information by e-mail.

The players balance is available to play with.

Best regards

I don't have any other accounts, and that's the truth. I think you're delaying the payout until I lose my balance... I already have 11,000 BGN in it!!!!

Dear Bet1000 Casino,

We appreciate your update regarding the situation. I will proceed to extend the timer by 7 days. Kindly keep us informed about the investigation's results.

For now, I advise pepinio777 to exercise caution and refrain from taking any risks with their balance. It would be prudent to wait until a decision is reached before taking any further action.

Kind regards,

Tomas

Just to add that I have withdrawn large sums from almost all Bulgarian casino sites, and I have never had any problems!!!

they give me a new bonus, they don't let me withdraw my money....so, I can push money, but I can't withdraw!?!?!?

Hi Petar,

the offered bonus is based on the amount of your deposits and has nothing to do with your withdrawals.

We are still waiting for a final reply from the relevant department and will update you as soon as possible.

Best regards

If I didn't have these Imaginary stumbling blocks for the withdrawal, I would say that this is the best site I have ever played on... I have won 6500 exp, 12000 exp and quite a few more 1000 exp...

Dear Bet1000 Casino,

Thank you for the information. I'm now extending the timer by another 7 days to see what decision will bring the relevant department. Please keep us updated on any developments.

Kind regards,

Tomas

1 month already...

Hi Petar,

we have sent you an e-mail. If you could please to the e-mail. Thanks in advance.

best regards

Dear Bet1000 Casino,

I kindly ask you to share the information with me as well. Please use my email address: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

Bet1000.com I wrote to you

Dear pepinio777,

Any updates regarding the case? Thank you.

Kind regards,

Tomas

Thomas, unfortunately nothing...I have no idea why they are so slow...they know there is nothing wrong with my profile!!!

They delay on purpose, to play the money!!!

Thomas, there is no development...

bet1000.com to say why they are delaying? Thomas, ask them too

1 week has passed, won't Bet 1000 comment on something!?

Hi Petar, hi Tomas,

trust both of you are doing well.

We have now completed our internal checks for this case. It was concluded that the related account is a duplicate account of the user, with both IP and browser profile matching.

Unfortunately, Petar was not able to provide us with any details or explanation as to why this might be the case, such as someone else using the same device to create an account.

As a result, unfortunately, we will not be able to approve or process the withdrawal.

Kind regards,

bet1000

Dear Bet1000 Casino,

If that is the case, can you please forward any relevant evidence to my email address? (tomas.k@casino.guru)

Thank you.

Kind regards,

Tomas

There are no other accounts, I have registered, deposited and withdrawn from one single Account

I played all the money, don't worry!!! bet1000 is the most fraudulent site! don't play there, you will win big, they will come up with thousands of reasons not to pay you. these BGN 11,000 should be given for candles

Dear pepinio777,

Does it mean that you played your balance down to zero?

Kind regards,

Tomas

Yes Thomas...

Dear pepinio777,

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Tomas